Job Description

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Key Responsibilities * Lead and manage the team to ensure timely and accurate processing of financing documentation are met before disbursement and endorse file submission for disbursal.

• Monitor daily operations of files/ closing documents, issuance of Security Cheques/ Letter Heads/ Settlement Requests, obtain related approvals whenever needed etc, allocate workload and track performance against SLAs and KPIs.
• Prepare and submit management reports on volumes, turnaround times, exceptions, and team performance (mainly for Security cheques, RFOs, Letter Heads etc.).
• Coordinate with internal teams to resolve discrepancies and ensure smooth processing of applications/ cases.
• Conduct regular quality checks to minimize errors and operational risks.

• Act as point of contact for governance related activities and ensure timely resolution of periodic SOP reviews, RCSA, Audit requirements etc.
• Execute additional activities or assignments deployed by Senior Management based on business needs and serve as back up line to peer lines during absences or business requirements.

Results Required: * Ensure successful results in line with planning and strategy with maximum good output

• Operational Efficiencies and quality of efforts and solicit feedback for future results of unit strategy implementation and growth in line with adherence to guidelines
• Ensure special tasks assigned are duly met

Specialist Skills / Technical Knowledge Required for this role:
Bachelor's / Master's degree required (preferably in business administration, finance, or related field)

• Organizational talent: has strong planning and multitasking skills, can address many issues simultaneously
• 5-10 years' experience in relevant back-office / administrative / support preferred
• Strong Communication Skills, Problem Solving, Negotiation, Interpersonal skills
• Willingness to travel within the UAE and to other countries where ADIB has retail presence
• Fluency in English must. Arabic is preferred.

Skills Required