Job Description

Job Category: Retail - Management
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Responsibilities
People development and team management

• Manage and coach the team: set objectives and assess performance, observe team on the floor and provide ongoing feedback and coaching based on their needs.
• Motivate team member with individual recognition via sales results, customer experience results, metier management and customer relationship management.
• Motivate teams, create a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company, recognize individual and team efforts.
• Ensure teams receive proper training regularly to develop customer experience, product knowledge, selling skills and other skills for personal development.
• Set up weekly briefing with the team to reinforce the communication with the staff sales and to the management team
• Ensure image and grooming standards are professional, reflective of the brand adhering at all times to the company guidelines.
• Proven ability to deliver commercial results through strategic floor and appointment-based selling.
• Proactive in motivating and supporting the team to achieve individual and collective goals.

Sales and Service

• Lead a sales team, define the sales strategy and achieve the team sales target, enable each team member to achieve their individual sales target.
• Ensure a high standard of customer service and experience.
• Lead team to build and maintain relationship with clients and develop VIPs, recruit new customers.
• Organize and animate qualitative, energetic and relevant morning briefing on a regular basic.

Operations

• Be present in the selling floor as manager on duty to oversee daily store operation. Assist team whenever required in the selling process or in any other operation.
• Ensure the store operation standards of his/her perimeter: stock management and CRM.
• Complete the Daily Sales Report accurately with qualitative feedback when required.
• Organize and manage breaks and staff roster to ensure adequate floor coverage.

Product

• Always ensure and maintain a neat and tidy visual merchandising.
• In charge of several metiers/product categories in terms of sales, visual merchandising, inventory control, training, etc.
• Be responsible for market updates and give buying advises to store manager.

Profile

• Extensive experience in the Womenswear fashion industry, with a strong understanding of trends and market dynamics.
• Skilled in engaging and building relationships with high-net-worth clients to drive loyalty and sales.
• Consistently polished and well-presented, embodying professionalism and brand standards.
• Over 5 years of experience in luxury brands, with a deep appreciation for the sector.
• Minimum 2 years' experience in a supervisory role within a luxury sector.
• Exposure to a diverse clientele, ensuring adaptability and cultural awareness in client interactions.

Skills Required