Job Description

Job Summary: As a Team Leader \xe2\x80\x93 Guest Service you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. General Duties and Responsibilities:

• Maintain effective communication with all related departments to ensure a smooth service delivery

• Extend personal service and attention to all Guests, with particular emphasis to Club Rotana and VIP Guests

• Maintain an up to date knowledge of the Hotel and local services, supply information and respond to Guest queries and promote inter-Hotel sales and in-house facilities

• Maintain and update Guest history profiles through the Opera Guest profile system

• Deal promptly, efficiently and pleasantly with any queries and resolve Guest complaints that may arise

• Inspect daily Guest rooms and communicate with Food & Beverage for room treatments following the set standard procedure

• Maintain awareness of competitors\xe2\x80\x99 rates and occupancy levels and analyze Guest comments through weekly reports

• Establishes, promotes and maintains good public relations and enhance sales for the Hotel at every opportunity

• Operate in a safe and environmentally friendly way to protect guests\xe2\x80\x99 and employees\xe2\x80\x99 health and safety, as well as protect and conserve the environment

• Comply with the hotel environmental, health and safety policies and procedures

Job Types: Full-time, Contract
Contract length: 24 months Pay: From AED2,700.00 per month Application Question(s):

• Are you planning to relocate Ras Al Khaimah before starting work?
• Can you start immediately?
• What is your visa type and expiry date?
• What languages do you speak?
• What is you nationality?
• What is your age?

Application Deadline: 31/07/2023