Job Description

Team Leader - Front Services - Atlantis The Royal - Atlantis Resorts - Dubai, UAE
Position Overview
The Team Leader - Front Services role at Atlantis The Royal Dubai is a guest-facing supervisory position within a high-profile luxury resort environment. This role supports daily front services operations while leading teams to deliver exceptional arrival, departure, and transportation experiences aligned with internationally recognized five-star service standards.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Manager
Salary: 8000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead and supervise Front Services operations including Front Door, Bell Services, and Transportation
• Maintain a highly visible front-of-house presence to support teams and engage with guests
• Deliver exceptional guest experiences from arrival to departure in a luxury resort setting
• Assist the Assistant Manager and Manager in running daily operations smoothly
• Train, coach, and update colleagues on service standards, procedures, and technical skills
• Ensure compliance with health, safety, and customer satisfaction standards
• Coordinate and oversee third-party service providers effectively
• Handle guest inquiries and service recovery with professionalism and confidence
• Support team motivation, engagement, and performance in a fast-paced environment

Ideal Profile

• Previous experience in a five-star hotel or luxury resort environment
• Alternatively, background in Front Office, Guest Relations, Club Lounge, or similar roles
• Strong guest service mindset with leadership and team development skills
• Excellent organizational and communication abilities
• High level of enthusiasm, positivity, and professionalism
• Immaculate personal presentation and grooming
• Fluency in English is mandatory; additional languages are an advantage
• Good physical fitness level suitable for an active front-of-house role

Why Join Us

• Competitive tax-free salary paid in UAE Dirhams
• Food and beverage privileges across Atlantis venues
• Discounted rates at Kerzner properties worldwide
• Comprehensive health insurance including dental coverage
• Annual flight tickets and life insurance
• Incentive programs and colleague wellbeing initiatives
• Access to world-class training, leadership development, and career mobility

About the Company
Atlantis Resorts, part of Kerzner International, is a global leader in luxury hospitality with iconic destinations including Atlantis, The Palm and Atlantis, The Royal in Dubai. Renowned for delivering extraordinary guest experiences and innovative resort operations, Atlantis offers hospitality professionals a dynamic environment to grow, lead, and build long-term careers within one of the world's most distinctive luxury destinations.
Job Title Team Leader - Front Services - Atlantis The Royal - Atlantis Resorts - Dubai, UAE
Team Leader - Front Services - Atlantis The Royal - Atlantis Resorts - Dubai, UAE
Position Overview
The Team Leader - Front Services role at Atlantis The Royal Dubai is a guest-facing supervisory position within a high-profile luxury resort environment. This role supports daily front services operations while leading teams to deliver exceptional arrival, departure, and transportation experiences aligned with internationally recognized five-star service standards.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Manager
Salary: 8000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Lead and supervise Front Services operations including Front Door, Bell Services, and Transportation
• Maintain a highly visible front-of-house presence to support teams and engage with guests
• Deliver exceptional guest experiences from arrival to departure in a luxury resort setting
• Assist the Assistant Manager and Manager in running daily operations smoothly
• Train, coach, and update colleagues on service standards, procedures, and technical skills
• Ensure compliance with health, safety, and customer satisfaction standards
• Coordinate and oversee third-party service providers effectively
• Handle guest inquiries and service recovery with professionalism and confidence
• Support team motivation, engagement, and performance in a fast-paced environment

Ideal Profile

• Previous experience in a five-star hotel or luxury resort environment
• Alternatively, background in Front Office, Guest Relations, Club Lounge, or similar roles
• Strong guest service mindset with leadership and team development skills
• Excellent organizational and communication abilities
• High level of enthusiasm, positivity, and professionalism
• Immaculate personal presentation and grooming
• Fluency in English is mandatory; additional languages are an advantage
• Good physical fitness level suitable for an active front-of-house role

Why Join Us

• Competitive tax-free salary paid in UAE Dirhams
• Food and beverage privileges across Atlantis venues
• Discounted rates at Kerzner properties worldwide
• Comprehensive health insurance including dental coverage
• Annual flight tickets and life insurance
• Incentive programs and colleague wellbeing initiatives
• Access to world-class training, leadership development, and career mobility

About the Company
Atlantis Resorts, part of Kerzner International, is a global leader in luxury hospitality with iconic destinations including Atlantis, The Palm and Atlantis, The Royal in Dubai. Renowned for delivering extraordinary guest experiences and innovative resort operations, Atlantis offers hospitality professionals a dynamic environment to grow, lead, and build long-term careers within one of the world's most distinctive luxury destinations.
Post Details
Job Start Date
Salary from 8000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required