Job Description

Team Leader - Front Office Operations Dubai
Job Overview
Jumeirah Al Qasr is seeking a dedicated Team Leader to join its Front Office team in Dubai. This is an ideal opportunity for experienced hospitality professionals who thrive in guest-facing roles and excel in delivering seamless five-star service within a dynamic luxury environment.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk / Reception
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Front Office Team Leader at Jumeirah Al Qasr, you will oversee the smooth operation of guest services and ensure the highest standards of hospitality. You will support the front office team in creating an exceptional first impression, handling inquiries and issues professionally, and maintaining operational efficiency across all guest-facing touchpoints.
Key Responsibilities

• Lead and coordinate daily front desk operations, ensuring smooth check-in/check-out processes
• Conduct shift briefings to communicate key updates, occupancy levels, and guest notes
• Respond to guest requests and complaints in a prompt, courteous, and effective manner
• Maintain accurate records, reports, and shift logs for operational continuity
• Support junior colleagues by providing guidance, coaching, and feedback
• Enforce compliance with company SOPs, safety procedures, and data privacy guidelines
• Foster a welcoming and professional environment at all times

Job Requirements

• 1-2 years of supervisory experience in front office operations within a 5-star hotel
• Strong command of English; Russian or another European language is a plus
• Proficiency with Opera PMS (Cloud) and Microsoft Office tools
• Ability to work under pressure in a high-volume, guest-centric environment
• Strong interpersonal skills and attention to detail
• Cultural sensitivity and ability to work with a multinational team

What We Offer

• Competitive tax-free salary in AED
• Free shared accommodation and meals
• Annual flight allowance and visa sponsorship
• Health and life insurance, including dental cover
• Exclusive staff discounts on hotel stays, restaurants, and wellness services
• Career advancement within one of the UAE's most prestigious hospitality brands

About the Company
Jumeirah Group, part of Dubai Holding, operates a globally recognized portfolio of luxury hotels and resorts. Jumeirah Al Qasr, located in the heart of Madinat Jumeirah, blends traditional Arabian aesthetics with contemporary opulence. As a Front Office Team Leader, you will be at the forefront of delivering exceptional guest experiences at one of Dubai's most iconic beachfront destinations.
Job Title Team Leader - Front Office Operations Dubai
Team Leader - Front Office Operations Dubai
Job Overview
Jumeirah Al Qasr is seeking a dedicated Team Leader to join its Front Office team in Dubai. This is an ideal opportunity for experienced hospitality professionals who thrive in guest-facing roles and excel in delivering seamless five-star service within a dynamic luxury environment.
Job Location: Dubai, United Arab Emirates
Industry: Hospitality
Function: Front Desk / Reception
Salary: 6000-8000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As a Front Office Team Leader at Jumeirah Al Qasr, you will oversee the smooth operation of guest services and ensure the highest standards of hospitality. You will support the front office team in creating an exceptional first impression, handling inquiries and issues professionally, and maintaining operational efficiency across all guest-facing touchpoints.
Key Responsibilities

• Lead and coordinate daily front desk operations, ensuring smooth check-in/check-out processes
• Conduct shift briefings to communicate key updates, occupancy levels, and guest notes
• Respond to guest requests and complaints in a prompt, courteous, and effective manner
• Maintain accurate records, reports, and shift logs for operational continuity
• Support junior colleagues by providing guidance, coaching, and feedback
• Enforce compliance with company SOPs, safety procedures, and data privacy guidelines
• Foster a welcoming and professional environment at all times

Job Requirements

• 1-2 years of supervisory experience in front office operations within a 5-star hotel
• Strong command of English; Russian or another European language is a plus
• Proficiency with Opera PMS (Cloud) and Microsoft Office tools
• Ability to work under pressure in a high-volume, guest-centric environment
• Strong interpersonal skills and attention to detail
• Cultural sensitivity and ability to work with a multinational team

What We Offer

• Competitive tax-free salary in AED
• Free shared accommodation and meals
• Annual flight allowance and visa sponsorship
• Health and life insurance, including dental cover
• Exclusive staff discounts on hotel stays, restaurants, and wellness services
• Career advancement within one of the UAE's most prestigious hospitality brands

About the Company
Jumeirah Group, part of Dubai Holding, operates a globally recognized portfolio of luxury hotels and resorts. Jumeirah Al Qasr, located in the heart of Madinat Jumeirah, blends traditional Arabian aesthetics with contemporary opulence. As a Front Office Team Leader, you will be at the forefront of delivering exceptional guest experiences at one of Dubai's most iconic beachfront destinations.
Post Details
Job Start Date
Salary from 6000.00
Salary to 8000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

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