Job Description

Key Responsibilities:
Team Supervision & Workflow Management:

• Manage day-to-day operations of document review and remediation activities.
• Allocate work and monitor task progress to ensure timely and accurate completion.
• Guide team members in reviewing corporate, customer, and business banking files in accordance with checklists and standards.

Quality Assurance Process:

• Conduct spot checks and second-level reviews to ensure consistency and compliance.
• Support the Manager in implementing quality control protocols and identifying process gaps.

Stakeholder Coordination:

• Coordinate with relevant business units, compliance teams, and operations to resolve discrepancies or missing documents.
• Escalate high-risk or non-compliant cases to the Manager with appropriate justifications.

Reporting & Documentation:

• Maintain detailed records of remediation progress and QA results.
• Prepare periodic team performance reports, exception logs, and remediation status summaries.
• Review Daily monitoring report to ensure all types of accounts opened previous business day (digital and assisted) docs. are reviewed and confirm.
• Review and confirm daily BPM report and in case of any non- submission case(s) to escalate to respective business unit for resolution

Competencies/Skills
Technical Competencies

• Bank Systems Knowledge, MIS Generation and Analytics
• Regulatory and Compliance Knowledge
• General Business Knowledge
• Knowledge in various monitoring tools
• Knowledge of customer support processes
• Knowledge of Document remediation Mechanism
• High attention to detail and accuracy in document handling
• Familiarity with excel and digital file management system is a plus
• Familiarity with KYC, account opening documents, credit files, and business documentation standards.
• Good Organization and time management skills
• Strong leadership and mentoring ability.
• Good knowledge of document classification, control, and retention policies.
• Competence in Excel, reporting tools, and QA monitoring.

Leadership Competencies

• Act with Ownership
• Empower to Decide

Behavioral Competencies

• Share Knowledge & work as one
• Engage Customer
• Building Trust
• Flexibility
• Maintain Transparency & Communicate to Share