Job Description

Scope

Team Leader responsible for managing hygiene services, femcare, HVAC scent diffusing systems, and related client portfolios.

2. Responsibilities

A. Team Leadership & Management

Ensure all team members follow SOPs, job descriptions, and company instructions. Conduct monthly team meetings to review performance and introduce improvements. Provide guidance, support, and training to team members. Take disciplinary action when rules and standards are not followed. Empower colleagues and promote a collaborative work environment. Uphold Hygiene Tech's Mission, Vision, and organizational values. Reliever to all the team member in their absence for the continuity of smooth business

B. Client Portfolio & Account Handling

Assign new accounts to team members and reshuffle as needed. Manage medium to large contractual clients for hygiene, femcare, and HVAC scent systems. Approve hygiene service inquiries before quotation and schedule service days. Handle client complaints and requests, ensuring timely resolution and updates. Maintain strong client relationships through proactive communication.

C. Service Coordination

Schedule monthly and regular services in coordination with store managers and technicians. Organize workflow to meet client timeframes and service commitments. Apply for work permits, gate passes, and site-specific requirements. Arrange retrieval of dispensers and loaned items for canceled contracts.

D. Reporting & Documentation

Prepare service reports, delivery notes, invoices, and purchase orders. Maintain and update Client Tracker, distribution lists, and service documentation. Encode service reports into the system and monitor Accounts Receivable (AR). Archive invoices via scanning and structured filing. Backup local data and Outlook to the server regularly.

E. Product & Warranty Oversight

Maintain expert knowledge of all department products and services. Prepare and submit warranty files quarterly and follow up on approvals. Monitor sample collection and updates across the sales team. Handle sample requests, retrievals, and collections.

F. Communication & Coordination

Receive and respond to client calls, emails, and queries. Coordinate with Sales-In-Charge regarding client accounts and service matters. Follow the Hygiene Tech chain of communication as per the organizational chart.
Job Type: Permanent

Pay: From AED5,000.00 per month

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Language:

English (Preferred)
Location:

* Abu Dhabi (Preferred)