Job Description

Join Terracotta - Driving Business Growth in Corporate Services :

Terracotta is a leading outsourcing company in the UAE, offering manpower, visa outsourcing, EOR/PEO, business setup, PRO services, and more across the region. At Terracotta, your voice counts, your ideas matter, and your success is celebrated.

Position:

Team Leader - Administration

Reporting to:

Operations Manager

Department:

Operations

Location:

Abu Dhabi

Purpose of the Role:

The Team Leader - Administration oversees Admin team and coordinates all administrative activities related to PRO and EOR services. This role ensures effective documentation, audit compliance, process implementation, and interdepartmental coordination to maintain operational excellence. The position acts as a primary escalation point representing Admin Team under Operations Department.

Key Responsibilities:

Administration & Audit

Oversee the administration and periodic audit of: EOR (Employer of Record) Services PRO (Public Relations Officer) Services Supplier Management processes

Supervision of Log Management, Document Archiving, and Audit

Ensure maintenance and accuracy of: Project Log Service Contract Log Job Card Log Employee Log

GulfHR Management

Manage GulfHR platform updates and ensure data integrity.

Templates Management

Develop, update, and maintain document templates for operational use.

Validations

Conduct validation checks for: Job Cards Sales Orders

Reporting

Prepare and deliver: Weekly and monthly reports as required by Management

TCA Administration

Oversee: ADNOC Registration & Contracts Client document filing Serve as client point of contact for relevant services

General Administrative Tasks

Perform: Service Contract-Sales Order-Tax Invoice Reconciliation Insurance renewals coordination PRO clients' expiry alerts to KAM Follow-ups with stakeholders to ensure task completion Review and implementation of current and new processes Car rental arrangements for staff

Focal Point for Issue Resolution

Act as the primary contact to resolve issues related to: Invoicing Supplier Payments Payroll Job Cards Accounts Receivable

Cross functional support

Take up additional tasks or responsibilities as and when required to meet business needs.

Skills & Competencies:

Strong leadership and team supervision skills Excellent organizational and multitasking abilities Proficiency in HR systems Strong reporting and analytical skills High attention to detail and accuracy Effective communication and problem-solving skills

Qualifications & Experience:

Bachelor's degree in Business Administration, Management, or related field 5+ years of experience in Administration within PRO, EOR, or related services Prior experience in managing cross-functional teams is preferred Solid understanding of UAE regulations and administrative processes Preference for candidates with UAE Driving license Team management experience

Preference:

Immediately available candidates (notice period negotiable within 10-15 days)

Job Type: Full-time

Pay: From AED6,000.00 per month

Application Question(s):

Have you managed a team before ? We are looking for immediate joiners . what is your notice period ? What is your salary Expectation ?
Experience:

PRO/EOR services?: 3 years (Required) administration : 6 years (Required) Human Resources : 5 years (Required)
Language:

English (Required)
License/Certification:

* Driving license (Required)