Job Description

A Team Lead Rider will assist the Rider Supervisor in the performance of riders, managing the assigned outsourced companies, and supervising Rider Coordinators.

What's On Your Plate?

Monitor and improve Rider Performance and Compliance

Manage rider roster with proper allocation of shifts/breaks/off-days, etc

Set up a performance improvement plan to improve the performance of low-performing riders

Monitor riders' performance on an individual level and be responsible for coaching/warning riders

Prepare a late login list and share it with all 3PLs

Meet with 3PL Supervisors

Monthly zone meeting with 3PLs to discuss performance and updates

Supervise the Coordinators that assist dispatchers over communication channels related to riders

Ensure compliance with rider equipment.

Develop the team in coordination with regional rules

Support the team through all processes in achieving talabat goal

Handle Rider Supervisors' duties in their absence

What Did We Order?

Bachelor's Degree graduate

2-3 years of experience in food/grocery tech industry is highly preferred

Proficient in Google Suite tools: GDoc, GSheet, GSlides, GForms, etc

Strong communication skills, both written and verbal. Fluency in Arabic and English languages is required

Influencing and negotiation skills: good public speaking and presentation skills

People management skills: experience in managing a large group of people

Stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams

Ability to analyze data and derive insights from comprehensive data reports

Ability to deal with ambiguity, work under pressure, handle stress

JR0041322