Job Description

What's On Your Plate?

Monitor and improve Rider Performance and Compliance

Manage rider roster with proper allocation of shifts/breaks/off-days etc

Setting up a performance improvement plan to improve the performance of low-performing riders

Monitor riders' performance on an individual level and responsible for coaching/warning riders

Prepare a late login list and share it with all 3PLs.

Meeting with 3PLs supervisor

Monthly zone meeting with 3pls to discuss performance and updates.

Supervising the coordinators that assist dispatchers over communication channels related to riders.

Ensures compliance on rider equipment.

Developing the team in coordination with regional rules.

Support the team through all processes achieving talabat goals.

Handling Rider Supervisors' duties in their absence

What Did We Order?

Bachelor's Degree

2-3 years of experience in food/grocery tech industry is highly preferred

Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc

Strong communication skills, both written and verbal. English and Urdu are a must. Arabic is a plus

Influencer and negotiation with good public speaking and presentation skills

People management skills: Experience in managing a large group of people

Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams

Ability to analyze data and derive insights from comprehensive data reports

Ability to deal with ambiguity, work under pressure, handle stress.

JR0036216