Job Description

We are

The Customization Group

,


a global leader in

mass customization

, leveraging

AI

and

automation

to revolutionize the personalized products industry. With a strong international presence across

Europe, North America, and the Middle East

, we manufacture up to

500,000 unique products daily

, reaching millions of customers through

20+ own online shops

and

1,000+ partner stores

. Our

AI-first strategy

drives

efficiency, scalability, and innovation

, keeping us ahead in a fast-moving market while growing through

AI-driven acquisitions and partnerships

.


Our diverse team of

500+ professionals

from

40+ nationalities

thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you'll find the perfect environment to

take ownership and drive impact

in the future of e-commerce.


We have a brand-new opportunity for a

Team Lead CRM Marketing.

You will own CRM campaign strategies, lead a talented team, and translate customer data into value-driven interactions. Sounds good? Then keep reading!

Why you will love working with us:

Global Exposure:

Work with an international team and gain valuable cross-market experience

Rapid Career Growth:

A role that evolves quickly, opening doors to new opportunities

Supportive Work Environment:

Join a dynamic and collaborative team culture

Empowerment for Your Ideas:

Take ownership and turn your visions into action

Comprehensive Health Coverage:

Stay safe and cared for with private insurance

Work Where Innovation Happens:

Enjoy a modern office space in Dubai Internet City

What You Will Do:

Develop and execute compelling multichannel CRM campaigns across email, SMS, push & more - all aligned with our brand's heartbeat Own email deliverability: from domain warm-up to list hygiene and IP monitoring - you make it bulletproof Manage and align the CRM campaign calendar with key teams and customer lifecycle goals Mentor and uplift a team of CRM Campaign Managers - sharing your experience and creating space for growth Report, reflect, and refine: use KPIs and testing to constantly evolve strategy and results

Preferred Background:

Experience

Multi-year experience in CRM/Lifecycle Marketing with leadership background and full ownership of campaign delivery and performance.

Hard Skills

Expert knowledge of CRM platforms like Emarsys, Klaviyo, or HubSpot Mastery in segmentation, RFM modeling, targeting and personalization logic Deep expertise in email performance metrics, sender reputation, and domain/IP setups Confident in writing and optimizing marketing copy ?

Soft Skills

You lead with empathy, provide constructive feedback, and foster team trust and ownership You collaborate naturally across departments and bring alignment to complex projects You think in systems, act with clarity, and keep calm even when things get dynamic



Even without every qualification, your unique experiences and skills could make you a great addition to our team, so embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success.

One team. Millions of happy customers worldwide. Join us!

https://www.thecustomizationgroup.com/