Job Description

Job Title:

Systems & Reports Administrator

Job Summary

The Systems & Reports Administrator is responsible for managing business data across multiple platforms, transforming raw information into clear, actionable insights that support decision-making for both internal stakeholders and clients. This role oversees survey analysis, performance reporting, system data accuracy, and process documentation, ensuring leadership has reliable visibility into operations, sales, headcount, and customer experience.

Key Responsibilities

Collect, clean, analyze, and interpret data from multiple sources including system platforms, surveys, and feedback tools. Develop and maintain dashboards and performance reports using Power BI, Tableau, and spreadsheet tools. Generate regular performance tracking reports covering sales, productivity, headcount, and operational KPIs. Ensure accuracy, consistency, and integrity of system data through regular audits and data cleansing. Translate survey results and mystery shopper findings into actionable business insights and improvement recommendations. Prepare structured reports and presentations for management and clients. Develop and maintain SOPs, work instructions, and system documentation to support effective implementation. Work closely with operations, HR, finance, and leadership teams to support data-driven decision-making. Identify trends, risks, and opportunities through proactive data analysis.

Qualifications & Skills

Bachelor's degree in Business, Information Systems, Data Analytics, or a related field (or equivalent experience). Strong working knowledge of

Power BI, Tableau, and advanced Excel

. Experience in data analysis, reporting, and performance tracking. High attention to detail with strong problem-solving skills. Ability to turn complex data into clear, practical insights. Excellent written and verbal communication skills. Experience with POS/ERP systems (Zenoti or similar) is an advantage.

What Success Looks Like

Leadership makes faster, better decisions using your reports. Data across systems is clean, reliable, and trusted. Performance gaps and opportunities are clearly visible. Survey and mystery shopper feedback drives real improvement, not just files in a folder.
Job Type: Full-time

Pay: AED5,000.00 per month