Job Description

Role purpose:

Design, implement, troubleshoot, analyses and maintain the IT Infrastructure environments; It includes network connectivity and utilization, Windows server administration, virtualization, performance tuning, backup and restore. Identifies, researches, and resolves technical problems. Maintain documentation of client networks and systems.

Key Responsibilities:

* Create and maintain comprehensive documentation as it relates to servers, cloud and network topology, equipment, and configuration(s). * Lead all ICT Projects - LAN, WAN, Internet, CCTV, Gate and all Network Devices * Create project plans, design, and implement solutions. * Level 2 and Level 3 Support for problems identified with systems and network. Will act as an escalation for Level 1 and Level 2 Managed Services support technicians. * Create, request, and present technical specifications and requirements for purchasing of new servers and networking equipment via quote procedure. * ITIL Processes - Incident, Service Request, Change Management, Project Management etc. * Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed. * Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc. * Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls and VPN. * Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion. * Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration * Assist with monthly reports, and recommendations for Managed Services Clients * Interface with third party vendors as liaison between client and vendor * Utilize superior customer service skills * Stay current with system information, changes, and updates

Role Requirements:

Experience & qualifications:

* 7-years' experience in IT as system engineer * Bachelor's degree in IT or computer engineering * CCIE / CCNE /CCNA

Knowledge & skills:

* Network configuration, Monitoring and Troubleshooting * VMWare, Cloud - AWS, Azure, Google * Experience working with Windows 2003-2012, VMware, SBS Server, Storage Technologies * Hands on experience with Wired and Wireless networking, PC and server virtualization software, virus protection, backup systems. * Strong Communication Skills Analytical Thinking * Problem solving techniques Manages projects * Strong documentation skill