Job Description

MAJOR FUNCTIONS . Primary responsibility will be administering the cloud platform (Microsoft Azure) including IaaS, PaaS and SaaS solutions. Responsibilities include, but are not limited to, provisioning, deployment, backup, patching, upgrading, etc. . Will also be responsible for administering the Office 365 ecosystem including, but not limited to, Microsoft Licensing, Exchange Online, Teams, SharePoint Online, OneDrive, etc. . Additional responsibilities will include administering other communication and collaboration platforms like Zoom, Webex, etc. . Will be responsible for administering Active Directory (on prem and Azure) including, but not limited to, deploying/decommissioning domain controllers (DC), ensuring connectivity between on prem DCs and Azure Active Directory in the parent and child domains, group policies, updating and patching servers, etc. . Will work closely with the Senior Systems Engineers and provide Administrative support on servers such as DNS, DHCP... SharePoint, File servers, Azure, Office365, Video Conferencing solutions, Backups, etc. . Will be responsible for managing and deploying Intune MDM & MAM policies. . Will closely coordinate with the PBX system vendor to ensure that telephony services are always online. This includes SIP trunks between various locations. . Will provide IT user support to the user community as and when required. . Support Calls will be handled by phone, in person or remotely. All Support calls will have to be logged into the IT ticketing system and closed in a timely manner as per predefined SLAs. . Will provide Level 2/3 IT support to all users. . Will be an escalation point for the User support engineers for various issues. . Will handle the installation and configuration of servers and server applications in conjunction with the Senior Systems Engineers when required. . Will work closely with vendors to identify and implement/procure relevant technologies required to enhance IT services . Reports to the Manager, IT Infrastructure ESSENTIAL FUNCTIONS . Administration of Azure, Active Directory (on prem & Azure) and other servers either on premise or in the cloud. . Diagnose and resolve technical hardware, software and connectivity issues on servers, applications and services provided by the IT team. . Ensure connectivity to Emails, Microsoft Teams, SharePoint, etc., from user devices (laptops/smartphones/workstations) is always available. . Respond to requests for technical assistance from users within the organization in person, via phone or remotely. . Perform routine hardware and software installations/upgrades on servers, cloud solutions and other key equipment such as Application Delivery Controllers, Network USB devices, etc. . Identify and escalate situations as required. . Provide Level 2/3 IT support for all users. . Provide prompt and quick service to users. . Provide Support and assistance to Senior System Engineers and IT Managers when required in setting up or troubleshooting servers, applications or services. Reporting and Working Relationships . Reports to the Manager, IT Infrastructure. . Liaises and coordinates with the Senior Systems Engineers to resolve issues/problems facing users. . Liaises with external suppliers to secure IT products and services. . Exhibits and maintains an excellent relationship with all Crescent staff Education & Qualification Requirements . Bachelor's degree in Information Technology or equivalent discipline. . Experience with Microsoft Azure, Active Directory. Certification on the platforms will be an added advantage . Additional Microsoft certifications such as Microsoft Azure, Microsoft Office365, etc. will be an advantage. . 3 to 5 years' experience in Azure Administration

Benefits

Skills Required