System Engineer
Doha, Qatar
Job Description
Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa. For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment. We\xe2\x80\x99re looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we\xe2\x80\x99d like to hear from you.
WHAT CAN MEEZA OFFER YOU?
- MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
IMPORTANT STEPS TO FOLLOW:
- Kindly submit your applications only against those positions where your skills and expertise match our requirements.
The primary responsibility of the System Engineer:
- To handle daily Systems Support projects and tasks
- To take responsibility for delivering complex Systems implementations and following the MEEZA\xe2\x80\x99s Systems and security standard architecture
- To ensure service availability and performance targets are achieved
- To act as a point of escalation for the Service Desk and NOC engineers (Event handling and incident resolution)
- Support Systems pre-release and release-delivery activities
- Create, document, and implement procedures related to solution builds, device configurations, and deployments
- Develop, test, and release solutions and deliverables with High- and low-level designs
- Self-start-up and team player
- Self-motivated to take ownership of projects without much supervision
- Steady and fast implementer with strong troubleshooting skills
- Ability to time-slice between multiple Systems and multiple customer requirements
- As a result, members of the ITS group must have excellent troubleshooting skills as well as a thorough knowledge of all MEEZA\xe2\x80\x99s products, services, and Service Management processes
- Communicate effectively with clients on both a business, technical, and operation level
- Influence and execute the product strategy and roadmap for MEEZA\xe2\x80\x99s core services
- Manage the product engineering line life cycle from conceptualization to tactical activities for products and services within his technical discipline
- Drive product engineering process across operational teams (primarily Operations, Strategic Suppliers, Solution Architecture, Service Portfolio Management, and Finance) through conceptualisation, service development through to service end of life (EOL)
- Ensure the product/services are fully integrated into MEEZA\xe2\x80\x99s management tools
- Provide a complete cost model for products and services to the Business
- Analyze potential partner/supplier relationships and technology for existing and developing services
- Maintain a complete, documented technical standard and baseline for his respective discipline
- Provide technical expertise and knowledge to the Service Portfolio and Sales team driving revenue opportunities
- Provide operational and technical support
- Provide monthly capacity, availability, and reliability reporting for all technical and operational facets of products and services related to discipline
- To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
- Provide quality assurance validation and verification of Change and Release Management processes
- To provide a technical lead presence in the implementation of Systems and hosted client solutions
- Continually improve the build, release, and installation process by integrating additional automation systems
- To maintain an accurate reflection of all client solutions through Configuration Management Data Base (CMDB), documentation, and online portals
- Provide clients with clear, concise updates in relation to their solution
- Ability to diagnose various Systems related issues
- Ability to research Systems technical issues and implement resolution strategies when required
- To work and be measured against strict Service Level Agreements
- Support Service Desk, NOC Engineers, and Architects
- University Degree in IT or a related field
- Experience architecting and building solutions leveraging cloud computing service providers
- MCSE/ MCITP: Enterprise Administrator with 7 years combined practical hands-on experience
- In-depth knowledge of administering Exchange Server 2016 and 2019 in a highly available environment including developing and implementing backup/recovery, security, virus protection, spam protection, and Active Directory
- MCITP: Enterprise Messaging Administrator on Exchange 2016, 2019 and Hybrid
- VCP or equivalent Experience with VMware virtualization technologies and Architecture
- Experience with DFS Management
- Experience and Knowledge of Scripts (PowerShell, VB, bat,)
- Experience and Knowledge of Windows Technologies, HA, DFS, Failover Cluster
- Experience with Microsoft endpoint Management (SCCM) and Intune Management
- Knowledge of SharePoint and Sher point Online Architecture
- Experience and Knowledge of Microsoft Defender management
- Basic Knowledge and experience in Networking and Firewalls
- Experience and Knowledge of Azure Cloud management
- Experience and Knowledge of Azure Technologies such as virtual machines, Storage, Cloud Services, web apps, Azure Active Directory, Virtual Networks, Azure SQL, Azure Automation, Key Vault, Azure DNS,
- Experience and Knowledge of Oracle Cloud management
- Experience and Knowledge of Office 365 management
- Experience and Knowledge of Cloud Applications like Security, Exchange Online Protection EOP, Azure Information Protection, MCAS,
- ITIL v3 foundation or Equivalent knowledge in service management
- Operational experience in managing/maintaining complex environments within a managed service environment
- Excellent English is written and verbal communication skills with a specific focus on technical and operational documentation
- Willingness and ability to teach and train others
- The candidate must be able if hired to close any gap in his knowledge within 6 months of his employment or an approved plan from his line manager to close the gap. This includes testing new products, e-Learning available at the partner\xe2\x80\x99s portal, Instructor lead Training, and on-job training
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Job Detail
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Job IdJD1537082
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, Qatar
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EducationNot mentioned