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EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is a global trusted cybersecurity specialist for digital infrastructure founded in 2003, based in France (Boulogne-Billancourt), a leader in its market and having a global presence in more than 40 countries across Europe, Middle East, Africa, Asia-Pacific, and North America through more than 70 fully owned subsidiaries and listed on Euronext Paris since Sept 23, 2021. In 2021, Exclusive Networks generated sales of 3.3 billion euros.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and safe digital world, and helping our people to realize their potential.

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\xe2\x80\x8bDUTIES AND RESPONSIBILITIES | About the role

Our company is seeking a skilled and knowledgeable L2 IT Support Engineer to join our dynamic team. As an System Administrator - IT, you will be responsible for providing technical support and assistance to end-users, resolving IT issues, and ensuring the smooth operation of our IT infrastructure. The ideal candidate should have a strong background in SQL and possess scripting skills to automate processes and enhance efficiency.

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As a System Administrator - IT, you will:

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• Provide second-level technical support to end-users, troubleshooting and resolving IT issues in a timely manner.
• Diagnose and resolve software and hardware problems, both remotely and on-site, ensuring minimal disruption to daily operations.
• Collaborate with other IT teams and vendors to escalate and resolve complex technical issues that cannot be resolved at the L1 level.
• Maintain accurate documentation of all reported issues, actions taken, and resolutions provided.
• Administer and support IT systems, business applications, and network infrastructure, ensuring their optimal performance and availability.
• Develop and maintain SQL queries and scripts to retrieve and manipulate data, troubleshoot data-related issues, and optimize database performance.
• Automate repetitive tasks and streamline processes through scripting, using languages such as ASP, PHP, Python, PowerShell, or Bash.
• Collaborate with software development teams to identify, analyze, and resolve system issues that may require SQL queries or scripting expertise.
• Assist in the implementation of IT projects, including software upgrades, migrations, and system deployments.
• Keep up to date with emerging technologies, industry trends, and best practices related to IT support and database management.\xe2\x80\x8b

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QUALIFICATIONS AND EXPERIENCE | About you

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The ideal System Administrator - IT:

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• Will have a bachelor\'s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in an L2 IT support role, handling a wide range of technical issues.
• Strong knowledge of SQL, including the ability to write complex queries, optimize performance, and troubleshoot data-related problems.
• Proficiency in at least one scripting language (e.g., Python, PowerShell, Bash) to automate tasks and enhance system efficiency.
• Familiarity with IT service management processes and tools, such as incident management, problem management, and ticketing systems.

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WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website and have a look at our .

Exclusive Networks is committed to upholding the highest ethical standards. We are committed to fostering, embracing, encouraging, and preserving a culture of diversity, equity, and inclusion.

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Our benefits include:

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• An Inclusive Culture.
• \xe2\x80\x8bA fun and flexible workplace where you\'ll be inspired to do your best work.
• Competitive benefits package
• Support, coaching, and on-the-job development to achieve career success.
• Competitive Salary
• Excellent Medical Insurance
• Yearly Air Fare to Home Country

Exclusive Networks