Job Description

Company:

ShopChat Portal LLC

Location:

Dubai, UAE

Job Type:

Full-Time

Work Environment:

On-site

About ShopChat Portal

Shop Chat Portal LLC, a licensed UAE company based in Business Bay, Dubai, is the developer and operator of ShopChat, an innovative e-commerce application that merges online shopping with social interaction into a single unique experience.

Our mission is to provide users with a modern, safe, and seamless shopping journey while empowering merchants and businesses to showcase their products and services effortlessly.

Through ShopChat, users can:

Buy new and second-hand products across various categories. Sell directly as individuals or businesses. Enjoy integrated payment and delivery solutions within the app. Experience unique features such as interactive games, competitions, and community product partnerships.
We are committed to the highest standards of quality and security, ensuring a smooth and trustworthy connection between consumers and merchants through reliable payment and shipping services.

As we continue to scale, we're looking for a

Customer Support Specialist

who can understand our system end-to-end and provide world-class support to our users, sellers, and partners.

Position: Customer Support Specialist Responsibilities

As a Customer Support Specialist at ShopChat, you will:

Customer Interaction & Support

Respond to customer inquiries via chat, email, and calls with professionalism and empathy Assist users with account issues, orders, payments, refunds, deliveries, and general app navigation Guide sellers through onboarding, product listing, verification, and dashboard usage Handle escalations and ensure timely resolution of customer complaints

System & Dashboard Handling

Work on our internal

ShopChat Dashboard

, including: Reviewing orders, transactions, and shipping updates Verifying sellers and users Monitoring issues Managing support tickets within the system Follow internal SOPs and workflows accurately

Quality & Reporting

Escalate technical issues to the development team when needed Prepare daily/weekly reports on user issues and trends Suggest improvements to enhance user experience Maintain accurate records of all customer interactions

RequirementsEssential Skills

Previous experience in

Customer Support

(Marketplace, E-commerce, Logistics, or App Support preferred) Strong communication in

English

(Arabic is a strong advantage) Ability to understand and learn complex system dashboards Knowledge of order flows, payments, refunds, and marketplace operations Familiarity with CRM tools or admin dashboards

Personal Skills

Problem-solver with patience and empathy Ability to handle pressure and multitask Detail-oriented with strong follow-up skills Fast learner and comfortable with technology

Qualifications

Diploma or Bachelor's degree (any field) Minimum 1-2 years of customer support experience UAE experience preferred

What We Offer

Competitive salary Growth opportunities inside a fast-scaling tech startup Friendly, supportive work environment Continuous training on ShopChat systems and dashboards Career development and multi-department exposure

How to Apply

Send your CV and a brief introduction to:

info@shopchat.ae

Or apply directly through Indeed.

Job Type: Full-time