dnata is one of the world\xe2\x80\x99s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience.

The Support Services Specialist (SSS) will manage, motivate and coach a team of Support Services staff to deliver an accurate, efficient and responsive, customer-oriented service while achieving department targets and objectives. You will be responsible for providing functional expertise and ensuring effective planning, deployment and oversight of a skilled operational team to drive consistency and quality in all dnata Airport Operations (dAO) Support Services activities. This role is based full time in our Dubai office.

In this role, you will:

- Work with Support Services Manager (SSM) to drive best practice across allocated functions as outlined in the department service catalogue, ensuring that standard operating procedures (SOPs) and work instructions (WIs) are aligned with regulatory requirements, training and department practice.
- Understand customer account requirements, volume of demand and required service targets for Support Services offerings. Develop a delivery plan using these inputs.
- Lead and manage a team of support services staff in day-to-day functional support activities related to roster planning, leave management, training management, manpower planning, outsource management and time & attendance management.
- Acts as the subject matter expert (SME) for Support Services related functions, contributing to projects, process reviews and essential problem solving as required.
- Manage and oversee the data collection and analysis processes within the team, ensuring consistency, accuracy, confidentiality and end-to-end data integrity.
- Establish improvement or development plans to support learning and enhance performance against individual and applicable departmental KPIs.
- Work with other Support Services Specialists to secure coverage for tasks where planned leave overlaps or where Support Services roster gaps occur due to unforeseen absence or sickness.
- Responsible for full account management of allocated dAO cost centres, liaising closely with the line managers / cost centre holders and accountable for managing service related enquiries, issues arising or department specific support requirements.
- Monitors the financial performance of your allocated team or concerned area against budgetary targets, ensuring adequate control of overtime spend for direct reports and sensible management of team leave and Time off in lieu (TOIL) balances.

To be considered for the role, you must meet the below requirements:

- Bachelors degree and 6-8 years of experience aviation/ Human Resources or
- Diploma and 8-10 years of experience in aviation / Human Resources / administration management or supervisory role in a Shared Service environment.

You\xe2\x80\x99ll have an edge if you have:

- Advanced Supervisory Skills
- Proficient Budget and Cost Control Knowledge
- Advanced Project planning and management skills
- Lean Process mapping and process improvement skills along with Statistical Process Control (SPC) skills
- Advanced verbal and written Communication Skills
- Advanced Safety Awareness Skills
- Expert knowledge of advanced Excel / Power BI skills for data analysis
- Proficient in writing work procedures and instructions
- Proficient in modern workplace tools including Power Pivot, Power Query and Power Automate skills

At dnata, part of Emirates Group, we\xe2\x80\x99re committed to providing our employees with opportunities to grow and develop in their careers. So if you\xe2\x80\x99re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

dnata, part of Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what\xe2\x80\x99s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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