Job Description

Communication

Internal Communication:

All Milaha employees, Managers


Audit/Ethics Committee


Legal


Senior Manager - HR Operations

External Communication:

Ministry of Labor/Labor Court


General Retirement and Social Insurance Authority

Purpose:

To represent Milaha in labor-related matters.


To represent Milaha for Retirement and Social Insurance issues.


Occupational Health & Safety and Environment

Accountability:

Are accountable for their acts and omissions.

Responsibility:

To follow agreed safe systems of work; to follow training and instructions; and to report accidents, incidents, and near misses.

Authority:

To stop work if they think the work is unsafe.

Education & Professional Qualification:

bachelor's degree in HR or relevant field


HR certification (e.g., PHR, SPHR, CIPD) will be an advantage.

Professional Experience:

6 - 8 years in a similar position in HR


Proven experience in personnel management, employee relations, and HR compliance

Geographic Experience:

N/A

Computer Skills:

o Presentation tools like MS Excel, MS Visio, MS Project, and MS PowerPoint

Language Skills:

Business Proficient in English and Arabic

Market/Industry/Functional Knowledge:

o Strong knowledge of Labor laws


o Analytical Thinking and Relationship Building.


o Strong leadership and people skills


o Excellent communication, interpersonal, and conflict resolution skills.


o Ability to maintain confidentiality and manage sensitive information with discretion.


o Proficiency in HRIS (Human Resources Information Systems) and MS Office software.

Employee Relations & Personnel

o Manage employee relations by addressing employee grievances, conflicts, and concerns fairly and on time.


o Conduct investigations into allegations of misconduct, harassment, or policy violations and recommend appropriate actions.


o Function as the first point of contact for all labor-related issues with the relevant Government ministries and as the primary point of contact for all employee inquiries, concerns, and requests.


o Represent the company externally in matters related to employee relations.


o Develop and deliver employee training programs related to workplace ethics, diversity, inclusion, and compliance.


o Oversee the onboarding processes, ensuring compliance with hiring policies and labor laws.


o Schedule and conduct visits to worksites and accommodation camps to meet employees and address their queries and concerns regarding working and living conditions.


o Act as a point of contact in addressing and providing counseling to employees on their grievances related to working conditions.


o Maintain Register for all employee grievances with the status of their resolution


Investigations & Disciplinary Actions.


o Act as a mediator in case of disputes arising within the company between employees and/or departments.


o Report, escalate, and conduct investigations for reported incidences of criminal offense or breach of the code of conduct by employees.


o Monitor the documentation and actions on employee disciplinary-related issues.


o Issue Warning letters, as and when required, follow up, and maintain the status/progress of concerned employees.


o Oversee all the employee separations and the final departure formalities.


o Directs the subordinates on daily activities and guides them through challenging tasks.


o Review and process all personnel transactions.


o Conduct exit interviews: record and escalate serious issues to the concerned for necessary action and/or recommend interventions.


o Monitor and analyze employee leave and attendance records and escalate anomalies and deviations to the concerned.


o Manage the process for repatriation of mortal remains in case of employee death.


o Administer employee benefits programs, health, and life insurance.

Employee Engagement:

o Promote a positive and inclusive workplace culture by organizing employee engagement initiatives and activities.


Conflict Resolution:


o Mediate and resolve disputes between employees and/or between employees and management.


o Promote open and effective communication channels to prevent conflicts and misunderstandings.

HR Reporting and Documentation:

o Generate reports and analytics for management review highlighting the status of reported incidents, resolutions, and recommendations.


o Keep management informed of relevant HR trends, challenges, and opportunities.


o Manage employee records and maintain up-to-date personnel files, including disciplinary actions, grievances, employment contracts, and agreements.

Compliance Reporting:

o Prepare and submit required reports and documentation to regulatory or government agencies, as necessary.


o Work with legal counsel when necessary to resolve legal matters related to employment issues.


o Stay updated on labor laws, regulations, and employment practices, and ensure the company's policies and procedures align with legal requirements.


o Work closely with the Audit Ethics Committee and Legal departments in addressing any reporting of misconduct between employees or between employees and external parties.


o To handle employee Grievances, and disputes and carry out investigations.


o To initiate Disciplinary actions and follow-up


o To seek advice on legal matters and ensure compliance with labor laws.


o To update on Register on Disciplinary actions, Warning letters, and employee status.

Education & Professional Qualification:

bachelor's degree in HR or relevant field


HR certification (e.g., PHR, SPHR, CIPD) will be an advantage.

Professional Experience:

6 - 8 years in a similar position in HR


Proven experience in personnel management, employee relations, and HR compliance

Geographic Experience:

N/A

Computer Skills:

o Presentation tools like MS Excel, MS Visio, MS Project, and MS PowerPoint

Language Skills:

Business Proficient in English and Arabic

Market/Industry/Functional Knowledge:

o Strong knowledge of Labor laws


o Analytical Thinking and Relationship Building.


o Strong leadership and people skills


o Excellent communication, interpersonal, and conflict resolution skills.


o Ability to maintain confidentiality and manage sensitive information with discretion.


o Proficiency in HRIS (Human Resources Information Systems) and MS Office software.