Job Purpose
. To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target
Job Requirements Education/Certification and Continued Education
. High school qualification
Years of Experience
. 4 - 5 years experience in Sales or Customer Service environment
Essential Roles and Responsibilities Functional Roles and Responsibilities
. Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
. Analyse sales data to maximize sales on day to day basis
. Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
. Ensure that the standards of grooming, presentation and professional conduct are set and maintained
. Motivate team members to achieve shared goals and acknowledge team and individual successes
. Ensure all new starters are inducted into the department team
. Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
. Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
. Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
. Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
. Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc, Schedule: Shift:
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.