Job Description

Job Purpose

. To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Job Requirements Education/Certification and Continued Education

. High school qualification

Years of Experience

. 4 - 5 years experience in Sales or Customer Service environment

Essential Roles and Responsibilities Functional Roles and Responsibilities

. Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor

. Analyse sales data to maximize sales on day to day basis

. Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager

. Ensure that the standards of grooming, presentation and professional conduct are set and maintained

. Motivate team members to achieve shared goals and acknowledge team and individual successes

. Ensure all new starters are inducted into the department team

. Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department

. Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action

. Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand

. Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas

. Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc, Schedule: Full-time Shift: Day Job