Supervisor, Housekeeping
(10456)
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place. Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai\xe2\x80\x99s endless dunes and rich culture.
About The Role To follow and assist the Housekeeping Manager in maintaining the set standards of cleanliness, sanitation, and disinfection throughout the Resort at all times. A high level of cleanliness, sanitation, disinfection, and presentation in all areas has a large impact on the guest\xe2\x80\x99s stay and it is imperative that each area\'s standards are met and exceeded. The Resort standards from the guest\'s arrival are to be maintained consistently throughout their stay. It is to be always kept in top shape.
Key Duties and Responsibilities
GROOMING & ETIQUETTE:

• To report for duty punctually wear the correct uniform and always have a nametag.
• Always provides a courteous and professional service to internal and external guests using their names.
• Adhere to the company\xe2\x80\x99s standards regarding dress and appearance.
• Always maintains a high standard of personal appearance and hygiene.

SCOPE OF JOB:

• To attend daily briefings in Housekeeping Office conducted by the HK in charge.
• To collect Reports from the Housekeeping office & return them at the end of the shift. To ensure that you sign out and in for the keys.
• Develop a positive working relationship with all colleagues and other departments to facilitate a team-oriented atmosphere.
• Maintain safe work practices as per the Health and Safety.
• Understand the use of chemicals and be familiar with equipment used in Housekeeping.
• To be responsible for the supervision and coordination of the line colleagues and team leaders by making sure that all services are available and carried out with the utmost efficiency.
• To study and evaluate the operation of the Housekeeping Department and suggest improvements to the Manager of HKP.
• To check the linen room, and pantry areas to ensure the smooth flow of the Guest supplies, uniform, and linen.
• To interact with individuals outside the hotel, such as suppliers, contractors, labor relations representatives, and competitors.
• To follow up on all out-of-order, out-of-service, pick-up rooms.
• To ensure correct distribution and control of master keys.
• To conduct inspections of corridors, service areas, pantries, staircases, and public toilets to ensure proper cleaning.
• To take note of "In-house V.I.P.s" and arriving "V.I.P.s" and have them inspected to hotel standards.
• To ensure that all equipment is well maintained and handled correctly.
• To handle Guest complaints according to the hotel policy, reporting all complaints to the Manager.
• To assist in taking various inventories.
• Supports staff needs in other Divisions based on the hotel priorities and anticipated business levels.
• Ensures that the par stocks for all operating equipment, supplies, and inventory items, and to ensure that the place of work is adequately equipped.
• Ensure all public areas are clean, free from any blockage and all fixtures are in working condition in all below areas:
  • All outlets indoors and outdoors.
  • Pools
  • SPA, lobby, Back of the house
  • All the building\'s high levels that is facades, windows, chandeliers
  • All the grounds, roads, pathway
• Plan schedules for Special Cleaning (spring cleaning, windows, high windows, marble, sandstone areas, basement parking, and carpets, etc.).
• Reschedules/moves public areas Attendants during Shift to wherever additional help is needed.
• Ensures all Meeting room functions are set up according to their request indicated on the events function sheet.
• Monitors operating supplies and reduces spoilage, breakage, and wastage.
• Inspects all facilities, furniture, and fixtures and reports any damages to the Housekeeping Manager.
• Monitors guest supplies, bathroom amenities, and stationery and reduces spoilage and wastage.
• Review outside laundry facility servicing to ensure quality, undamaged linens, and consistent delivery, keeping in mind the budgetary guidelines.
• Ensures that each employee maximizes productivity and morale with their respective departments and consistently maintains discipline following Hotel Policies and procedures and local legislation.
• Rewards Employees who use their empowerment to meet or exceed guest expectations.
• Assists in the building of an efficient team of employees through multi-skilling, Multi-Tasking, and flexible scheduling and by taking an active interest in their welfare, safety, and development.
• Assists in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient, and flexible service always in guest rooms, public areas, and back-of-house areas, following the hotel Standards of Performance
• Execute other tasks as required and participate in the multi-skilling philosophy of the department. periodic Major Cleaning projects including carpet shampooing, cleaning of walls and baseboards, and cleaning of windows and outlets.
• To respond to any changes in the housekeeping function as dictated by the Industry, Company, or Hotel.
• Execute other tasks as required and participate in the multi-skilling philosophy of the department. periodic Major Cleaning projects including carpet shampooing, cleaning of walls and baseboards, and cleaning of windows and outlets.

GENERAL AND OTHER DUTIES

• The above identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks.
• The may be subject to review from time to time.
• The employee will be required to perform similar duties or tasks in any area of the hotel as may be designated by Management from time to time.
• The employee will be required to attend training courses as required and continually strive for the improvement of their knowledge and skills.
• The employee will be required to be familiar with the hotel policy on fire, hygiene, health, safety, and emergency evacuation and that all staff in the department participate in fire and emergency drills.
• The employee will be required to adhere to and have a complete understanding of the employee handbook and adhere to the regulations contained within.
• The employee will be required, always, to maintain a high standard of personal appearance and hygiene and ensure that dress and attire meet the hotel\xe2\x80\x99s requirements and do not detract from the desired image of the hotel.
• The employee will always be required to render the highest level of courtesy and service to hotel guests even where such service may fail beyond the main duties or scope of this position.
• To be flexible within your job and to be able to fulfill any other duties that you may be asked to perform.

Job Requirements

• Diploma in Hotel Management.
• Vocational certification in Hospitality School
• Minimum 2 years of housekeeping experience in a supervisory capacity, 2 years line-level experience in all aspects of the housekeeping department.
• People management experience
• Strong orientation toward customer service
• Highly organized and proactive and able to meet deadlines in a fast-paced environment.
• Presentation skills
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail.
• Problem-solving and decision-making.
• Leadership skills
• Customer focused.
• Teamwork
• Interpersonal skills
• Strategic Thinking
• Physically fit to stand every day, walk long distances, pull trolley on wheels up to 250 kg

Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.