Job Description

Operations Responsibilities

• Attentive to customer needs through a friendly and courteous attitude
• Assist in leading, mentoring, and training the Food & Beverage Operations team
• Ensure all products are available and displayed at required times (in line with the display schedule)
• Ensure that staff is conversant with product portions, prices, and codes
• Ensure sales entries are correctly entered and receipts are issued to customers before the money is collected
• Deliver a daily report of activities to manager
• Ensure brand standards are maintained
• Liaise with kitchen to ensure the highest standard of food quality and visual appeal
• Maintain good communication and provide support to service team
• Standardize the setup and ensure stores are open on time
• Improve performance by motivating and monitoring staff continuously while investigating and resolving complaints concerning food quality and services
• Handle customer complaints and queries in a timely manner
• Maintain records and prepare reports to your superior
• Ensure the service staff are following the grooming standard
• Ensure and participate in proper, correct order taking to speed-up the service
• Ensure all the equipment are handled well and report to the store maintenance team in case of any default
• Control the food waste and maintain records
• Oversee store P&L, budget, orders
• Maintain POS system records
• Build strong relationship with internal and internal parties

Hygiene Standards

• Maintain control of the food consumption of each restaurant
• Ensure standards of hygiene are maintained and the restaurant complies with health and safety regulation

Financial Responsibilities

• Ensure alignment of procedures in accordance with the Delegation of Authority (DOA)
• Assist in monitoring allocated budget to ensure compliance and highlight possible issues
• Provide inputs on cost reduction measures

Human Capital Responsibilities

• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
• Apply and follow MAF Retail's Human Capital corporate policies and relevant procedures and instructions
• Provide training and feedback to direct reportees when required

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.