manages daily operations, ensuring excellent customer service, smooth service flow, and staff efficiency by overseeing shifts, training employees, handling complaints, managing inventory, and upholding strict health/safety/hygiene standards to achieve profitability and guest satisfaction.
Ensure excellent customer service at all times
Handle customer complaints and resolve issues professionally
Monitor service quality and guest satisfaction
Support staff during busy periods to maintain smooth service
Staff Supervision
Supervise daily front-of-house operations
Train, coach, and motivate staff
Prepare staff schedules and manage shift coverage
Ensure staff follow service standards, grooming, and hygiene policies
Operations Management
Open and close the cafe/restaurant when required
Coordinate between kitchen and front-of-house teams
Ensure efficient workflow and timely food and beverage service
Monitor table turnover and seating arrangements
Job Type: Full-time
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