Job Description

About Our Company

We are a dynamic B2C eCommerce company specializing in personalized gifting, with a strong presence across seven international markets: the UK, US, Germany, France, Italy, Spain, and the Netherlands. Our business model leverages a network of global manufacturing partners, with logistics facilitated through direct carriers and third-party logistics providers (3PLs). As part of our growth strategy, we're implementing automation solutions throughout our operations to drive efficiency, optimize processes, and deliver exceptional customer experiences.

Position Overview

We're seeking an experienced Business Analyst to drive our operations, logistics, and finance automation initiatives. This position is perfect for a data-oriented professional who thrives on analytical challenges and has a passion for optimizing business processes in a fast-paced eCommerce environment. You'll be instrumental in analysing supply chain performance, logistics costs, and process efficiencies across multiple departments to ensure seamless global operations.

Core Responsibilities

Data Analysis & Business IntelligenceAnalyse complex datasets from logistics partners, 3PLs, and carriers to identify cost-saving opportunities and efficiency improvements Create and maintain automated reporting systems for tracking order fulfilment, delivery performance, and inventory management Support strategic planning through data-driven forecasting and demand planning using historical analytics and market trends
Supply Chain & Logistics OptimizationEvaluate performance metrics for global manufacturers, carriers, and 3PLs to ensure operational excellence Identify bottlenecks and inefficiencies in the supply chain and recommend targeted automation solutions Provide data-backed insights to support contract negotiations with logistics partners Process Automation & Improvement Collaborate on implementing AI-driven automation tools to enhance operational workflows Partner with technology teams to integrate real-time tracking systems, automated order processing, and dynamic inventory management Map and redesign workflows across order fulfilment, returns processing, and customer service to maximize automation opportunities
Cross-Departmental CollaborationWork seamlessly with operations, logistics, technology, and finance teams to enhance order processing and fulfilment strategies Support the evaluation and implementation of new systems and tools that drive operational efficiency Financial Analysis & Profitability Reporting Manage and enhance the accuracy of existing profitability margin reporting Develop improved functionality for current margin reporting systems Validate daily margin reports in partnership with the Finance team Ensure accurate tracking and reporting of daily revenues, manufacturing costs, logistics expenses, and marketing spend

Qualifications & Experience

Essential SkillsAdvanced proficiency in analytical tools and platforms (Excel, Python, Google Sheets, SQL) Demonstrated ability to translate complex data into actionable business intelligence using visualization tools such as Power BI, Tableau, or Looker Studio. Exceptional problem-solving abilities with meticulous attention to detail Outstanding communication skills with the ability to present complex findings to diverse stakeholders Adaptability and comfort working in a fast-paced, international business environment

Preferred ExperienceWorking knowledge of eCommerce operations, supply chain management, logistics, and financial processes Experience analysing large, complex datasets to extract meaningful business insights Familiarity with automation technologies, AI applications, or ERP systems Background in process improvement methodologies

You must possess a valid visa which allows you to work for any employer in the UAE

Salary Range: AED 6,000-8,000 per month