POSITION OBJECTIVE

The job holder will be responsible for assisting the Store Manager in managing the P&L and driving sales for the store through efficient store operations, visual merchandising, customer service delivery, motivation and retention of store personnel and adherence to company norms. The job holder is also responsible for sponsoring and coaching the team.

DO - Key Responsibilities

1.

Customer Focus

Effective resource planning for customer service.

Ensure regular training of staff on all aspects of customer service, product knowledge and selling skills.

Implementing a high standard of customer focus within the store.

Create seamless customer service orientation among store employees by ensuring timely and efficient customer service.

Ensure customer needs are met and complaints/queries are resolved in a timely manner

Discuss / highlight customer feedback with ARM / Operations manager for appropriate actions in line with Company policy.

Execute excellent customer service to drive high rate of conversion.

2.

Sales and Commercial Profit

Achieve the revenue targets for the store.

Achieve target productivity metric ( sales per person per day, staff per sqft) for the store.

Actively seeks ways to achieve or exceed shop sales targets.

Monitor and control expenses ( overtime, local stock and consumables) through efficient store operations.

Focus on improving under-performing departments and team members

Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and to communicate to staff.

3.

Shop Keeping and Store Standards

Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store.

Oversee and monitor the inventory management in the store ( stock availability ,Stock Ordering, back store management, stock movement within store)

Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities

Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly.

Oversee cash transaction entry and management ( petty cash, POS cash elements, change floats)

Regularly audit own store administration and resolve any issues

Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.

Maintain high standards of visual appearance throughout the store including all non-retail areas and Window

Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)

Execute price revisions within the store

Maintain a high level of store health and security for company assets, cash, stock and customer property

Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters.

4.

People Management

Ensure store expectations and priorities are communicated to staff

Review and provide regular feedback on staff\xe2\x80\x99s performance against expectations

Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses

Support induction of new recruits through buddy system.

Monitor staff welfare

Oversee staff development and drive motivation levels of the store associates

Ensure effective resource planning and succession planning.

Planning and preparing work schedules and assigning staff to specific duties

Qualifications

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Landmark Group