Job Description

Store Supervisor - Retail Operations - Dubai, UAE
Position Overview
The Store Supervisor role supports store performance in Dubai, UAE by driving sales through effective team leadership, operational excellence, and high standards of customer service. This position plays a key role in supporting store management, ensuring compliance with operating standards, and developing the store sales team to achieve commercial objectives.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Store-Branch Management
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Support delivery of annual store sales targets through active supervision of the sales team.
• Assist with staff scheduling and coverage to maintain high levels of customer service.
• Conduct store operations audits to ensure compliance with standard operating procedures.
• Oversee after-sales processes, ensuring adherence to return and repair policies.
• Ensure customer needs are met, complaints are resolved promptly, and service standards remain high.
• Build and maintain strong customer relationships to identify current and future requirements.
• Ensure visual merchandising standards are achieved in line with brand policies.
• Verify accuracy of promotions and pricing in accordance with company guidelines.
• Generate and analyze sales reports, providing insights on new and core collection performance.
• Submit daily invoices and sales summaries to the finance team.
• Execute store operations including cash handling, inventory counts, and record keeping.
• Maintain loss prevention standards and ensure compliance with cash, fraud, and theft controls.
• Manage inventory processes including receiving, stocking, restocking, transfers, and discrepancy resolution.
• Ensure interior and exterior store presentation meets company and brand standards.
• Direct the team to follow standard operating procedures and store appearance guidelines.
• Perform cashier duties when required to support store operations.

People Management

• Define goals and key performance indicators for team members.
• Support performance management processes through regular feedback and coaching.
• Develop team capability through mentoring and on-the-job guidance.
• Promote a culture of accountability, continuous improvement, and customer focus.

Ideal Profile

• Experience in retail operations with supervisory exposure.
• Strong understanding of customer service, sales processes, and store operations.
• Ability to analyze sales data and support performance improvement initiatives.
• Good communication and interpersonal skills.
• Attention to detail in cash handling, inventory control, and compliance.
• Ability to work in a fast-paced retail environment.

Why Join Us

• Opportunity to grow within a leading global retail and well-being organization.
• Exposure to structured retail operations and recognized brand standards.
• Supportive team environment with opportunities for development and progression.
• Competitive compensation aligned with UAE retail market standards.

About the Company
GMG is a global well-being company operating across sports, food, health, and consumer goods sectors. With a strong presence across the Middle East, North Africa, and Asia, GMG manages a diverse portfolio of international and home-grown brands. The company is recognized for its commitment to retail excellence, customer-centric operations, and long-term growth across multiple markets.
Job Title Store Supervisor - Retail Operations - Dubai, UAE
Store Supervisor - Retail Operations - Dubai, UAE
Position Overview
The Store Supervisor role supports store performance in Dubai, UAE by driving sales through effective team leadership, operational excellence, and high standards of customer service. This position plays a key role in supporting store management, ensuring compliance with operating standards, and developing the store sales team to achieve commercial objectives.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Store-Branch Management
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Support delivery of annual store sales targets through active supervision of the sales team.
• Assist with staff scheduling and coverage to maintain high levels of customer service.
• Conduct store operations audits to ensure compliance with standard operating procedures.
• Oversee after-sales processes, ensuring adherence to return and repair policies.
• Ensure customer needs are met, complaints are resolved promptly, and service standards remain high.
• Build and maintain strong customer relationships to identify current and future requirements.
• Ensure visual merchandising standards are achieved in line with brand policies.
• Verify accuracy of promotions and pricing in accordance with company guidelines.
• Generate and analyze sales reports, providing insights on new and core collection performance.
• Submit daily invoices and sales summaries to the finance team.
• Execute store operations including cash handling, inventory counts, and record keeping.
• Maintain loss prevention standards and ensure compliance with cash, fraud, and theft controls.
• Manage inventory processes including receiving, stocking, restocking, transfers, and discrepancy resolution.
• Ensure interior and exterior store presentation meets company and brand standards.
• Direct the team to follow standard operating procedures and store appearance guidelines.
• Perform cashier duties when required to support store operations.

People Management

• Define goals and key performance indicators for team members.
• Support performance management processes through regular feedback and coaching.
• Develop team capability through mentoring and on-the-job guidance.
• Promote a culture of accountability, continuous improvement, and customer focus.

Ideal Profile

• Experience in retail operations with supervisory exposure.
• Strong understanding of customer service, sales processes, and store operations.
• Ability to analyze sales data and support performance improvement initiatives.
• Good communication and interpersonal skills.
• Attention to detail in cash handling, inventory control, and compliance.
• Ability to work in a fast-paced retail environment.

Why Join Us

• Opportunity to grow within a leading global retail and well-being organization.
• Exposure to structured retail operations and recognized brand standards.
• Supportive team environment with opportunities for development and progression.
• Competitive compensation aligned with UAE retail market standards.

About the Company
GMG is a global well-being company operating across sports, food, health, and consumer goods sectors. With a strong presence across the Middle East, North Africa, and Asia, GMG manages a diverse portfolio of international and home-grown brands. The company is recognized for its commitment to retail excellence, customer-centric operations, and long-term growth across multiple markets.
Post Details
Job Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required