Job Description

Store Supervisor - Retail Operations - Dubai, UAE
Position Overview
The Store Supervisor role supports retail store performance in Dubai, UAE by driving sales results, leading store teams, and ensuring exceptional operational and customer service standards. This position plays a key role in supporting store management, optimizing daily operations, and developing team capability to meet commercial and service objectives.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Store-Branch Management
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Support delivery of annual store sales targets through effective supervision of the sales team.
• Ensure proper staff coverage and scheduling to maintain high customer service standards.
• Conduct store operation audits to ensure compliance with standard operating procedures.
• Oversee after-sales processes, ensuring adherence to return and repair policies.
• Resolve customer complaints promptly while maintaining excellent service quality.
• Build strong customer relationships to understand current and future customer needs.
• Ensure visual merchandising standards are maintained in line with brand guidelines.
• Monitor pricing accuracy and ensure promotions are executed as per company policies.
• Generate and analyze sales reports to maximize stock performance and track collection results.
• Submit daily invoices and sales summaries to the finance team.
• Execute store operations including cash handling, inventory counts, and record keeping.
• Maintain loss prevention standards and compliance with cash, fraud, and theft controls.
• Manage inventory movements including receiving, stocking, transfers, and discrepancy control.
• Ensure store cleanliness and maintenance meets company and brand standards.
• Perform cashier duties when required to support store operations.

People Management

• Set performance goals and KPIs for team members in line with company standards.
• Support performance management processes through regular feedback and coaching.
• Develop team capability through mentoring, guidance, and on-the-job training.
• Promote a culture of continuous improvement, accountability, and customer focus.

Ideal Profile

• Bachelor's degree in any discipline.
• 4 to 5 years of experience in retail operations, with at least 3 years in a supervisory role.
• Strong understanding of retail operations, customer service, and sales processes.
• Excellent communication skills with fluency in spoken and written English.
• Customer-oriented mindset with strong product and category knowledge.
• Proficiency in MS Office and retail reporting tools.
• Ability to lead teams and manage multiple operational priorities in a fast-paced environment.

Why Join Us

• Opportunity to work with a leading global retail and well-being organization.
• Exposure to internationally recognized brands and structured retail operations.
• Professional growth through leadership development and performance-based progression.
• Competitive compensation and staff benefits within the UAE retail sector.

About the Company
GMG is a global well-being company operating across sports, food, health, and consumer goods sectors. With a strong presence across the Middle East, North Africa, and Asia, GMG manages a diverse portfolio of international and home-grown brands. The company is recognized for its commitment to operational excellence, customer-centric retail experiences, and long-term growth across multiple markets.
Job Title Store Supervisor - Retail Operations - Dubai, UAE
Store Supervisor - Retail Operations - Dubai, UAE
Position Overview
The Store Supervisor role supports retail store performance in Dubai, UAE by driving sales results, leading store teams, and ensuring exceptional operational and customer service standards. This position plays a key role in supporting store management, optimizing daily operations, and developing team capability to meet commercial and service objectives.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Store-Branch Management
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Support delivery of annual store sales targets through effective supervision of the sales team.
• Ensure proper staff coverage and scheduling to maintain high customer service standards.
• Conduct store operation audits to ensure compliance with standard operating procedures.
• Oversee after-sales processes, ensuring adherence to return and repair policies.
• Resolve customer complaints promptly while maintaining excellent service quality.
• Build strong customer relationships to understand current and future customer needs.
• Ensure visual merchandising standards are maintained in line with brand guidelines.
• Monitor pricing accuracy and ensure promotions are executed as per company policies.
• Generate and analyze sales reports to maximize stock performance and track collection results.
• Submit daily invoices and sales summaries to the finance team.
• Execute store operations including cash handling, inventory counts, and record keeping.
• Maintain loss prevention standards and compliance with cash, fraud, and theft controls.
• Manage inventory movements including receiving, stocking, transfers, and discrepancy control.
• Ensure store cleanliness and maintenance meets company and brand standards.
• Perform cashier duties when required to support store operations.

People Management

• Set performance goals and KPIs for team members in line with company standards.
• Support performance management processes through regular feedback and coaching.
• Develop team capability through mentoring, guidance, and on-the-job training.
• Promote a culture of continuous improvement, accountability, and customer focus.

Ideal Profile

• Bachelor's degree in any discipline.
• 4 to 5 years of experience in retail operations, with at least 3 years in a supervisory role.
• Strong understanding of retail operations, customer service, and sales processes.
• Excellent communication skills with fluency in spoken and written English.
• Customer-oriented mindset with strong product and category knowledge.
• Proficiency in MS Office and retail reporting tools.
• Ability to lead teams and manage multiple operational priorities in a fast-paced environment.

Why Join Us

• Opportunity to work with a leading global retail and well-being organization.
• Exposure to internationally recognized brands and structured retail operations.
• Professional growth through leadership development and performance-based progression.
• Competitive compensation and staff benefits within the UAE retail sector.

About the Company
GMG is a global well-being company operating across sports, food, health, and consumer goods sectors. With a strong presence across the Middle East, North Africa, and Asia, GMG manages a diverse portfolio of international and home-grown brands. The company is recognized for its commitment to operational excellence, customer-centric retail experiences, and long-term growth across multiple markets.
Post Details
Job Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required