Job Description

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Purpose of the role:

Head, own and drive the parlor and achieve the Sales/Revenue targets; Drive Guest Engagement and Upselling, Manage the Roaster and ensure Optimal Staffing, ensure accurate Stock Management and ensure adherence to all the Quality Standards * KEY JOB RESPONSIBILITIES

Financial

• Understand the budgeted revenue targets and ensure all given targets are achieved as per the directions from the manager. This includes all relevant targets for the parlor
• Ensure consistent upselling of our products to our guest and increase the AUV
• Ensure the ice cream stock is managed as per the company standards and there is zero negative stock variance

Customer

• Treat our Guest with all respect at all times and our guest are constantly delighted with polite, respectful, friendly and effective service
• Ensure we increase the guest satisfaction scores
• Ensure self and the team drives positive guest engagement and interactions all the time
• Zero guest complaints
• Ensure self and the team drives "up-selling" by engaging with the guest

Internal Business Process

• Ensure all the set internal processes by GICC and DBI are followed personally and by the team members of the responsible parlors that includes but not limited to the following:
• Food Safety Standards ensure 100% compliance of all the set food safety standards
• Cleanliness - parlor is maintained as per the set cleanliness standards at all time, pertains to all parts of the parlor
• Hygiene - Personal hygiene is maintained as per the set standards and we act as true brand ambassadors of our great brand. Hygiene of the parlors are maintained as per the standards and we constantly try to take it to higher standards
• SOPs - All set SOPs are followed as per the requirements of the organization
• Tools and Equipment's - sanitation and maintenance of tools and equipment's are done effectively and as per the set organizational standards

People

• Set clear expectations and individual KPIs for the team
• Coordinate with the Training team and ensure the team is trained continuously
• Ensure employee discipline is maintained
• Motivate the team and ensure good engagement levels of the team members that is driven by learning and contribution
• Ensure the team members are driven by integrity and there are no cases of pilferage or stock variance

Other Initiatives

• As a parlor leader understand the business environment, competition and give recommendation that can be executed with the parlor leadership team
• Come out with innovative methods of managing business

Requirements:

• Engaging personality with high energy and tenacity to work long hours
• Sales focus and should possess a good selling mindset
• Ability to understand basic numbers and drivers of the business
• Good leadership and people management skills
• Problem Solver