Job Description

Profile:

At Brunello Cucinelli, our philosophy is rooted in a deep appreciation for quality, craftsmanship, and authentic communication. Our boutiques are extensions of Solomeo--serving as windows to the world while maintaining a harmonious connection to the traditions and values that define our brand.
We are seeking a highly motivated and skilled Store Manager for our Dubai Mall boutique, who will embody and lead by example in upholding this philosophy. As a Store Manager, you will play a key role in representing the Brunello Cucinelli philosophy and leading your team to ensure the highest standards of service, customer experience, and boutique operations. Your primary responsibilities will include cultivating meaningful relationships with clients, guiding and motivating the sales team, and driving business growth through strategic management and collaboration with the headquarters.
Role Responsibilities:
1) Customer Relationship Management:

Cultivate lasting relationships with customers through active engagement on the shop floor. Guide the team to deliver a unique service and shopping experience that aligns with the brand philosophy, corporate image, and CRM guidelines. Actively listen to and communicate politely with clients and team members to build mutual trust.
2) Sales and Performance Management:

Lead the team in maximizing sales and identifying missed opportunities to improve performance. Provide detailed feedback to company management regarding sales trends, customer satisfaction, and competitors, to implement corrective actions and drive business growth.
3) Merchandising and Visual Standards:

Collaborate with the HQ Retail Buying Office to plan optimal product assortments for the boutique. Ensure that visual guidelines are implemented effectively, coordinating the team to maintain high standards in both window and in-store displays.
4) Events and Client Engagement:

Organize and support events and trunk shows to introduce new customers to the Brunello Cucinelli world and enhance loyalty among existing clients. Provide suggestions for CRM actions to further increase customer engagement.
5) Team Leadership and Development:

Manage and motivate the team with a strong sense of responsibility, ensuring daily activities are executed seamlessly. Provide continuous feedback and coaching to foster professional development within the team. Conduct regular performance reviews, offering constructive feedback and setting clear goals for improvement. Promote a respectful and collaborative working environment through regular one-to-one and team meetings. Perform regular training sessions on product knowledge, sales techniques, and customer service. Maintain accurate records and ensure the store is always prepared for audits.
6) Operational Excellence:

Supervise the stock area, offering support as needed, especially during inventory processes. Ensure adherence to retail operational procedures and guidelines provided by headquarters. Cultivate direct communication with HQ to maintain alignment on strategic objectives.
Qualifications:Experience: Minimum of 6 years in retail, with at least 2 years in a managerial role within luxury retail. Strong business acumen with a solid understanding of the market and customer behavior. Ability to foster meaningful client relationships and elevate the overall customer experience. Extensive experience in CRM with a proven ability to build and maintain a strong customer database. Detail-oriented approach to ensuring operational excellence and adherence to brand standards. * Comprehensive experience with both men's and women's collections.