Job Description

Customer Focus

Effective resource planning for customer service Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills Implement a high standard of customer focus within the store Regularly assesses customer service standards within store Create seamless customer service orientation among store employees by ensuring timely and efficient customer service Ensure customer needs are met and complaints/queries are resolved in a timely manner Assess mystery shopping feedback and prepare action plan for improvement

Sales and Commercial Profit

Achieve the revenue targets for the store Achieve target productivity metric (sales per person per day, staff per sqft) for the store Actively seeks ways to achieve or exceed shop sales targets Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations Interpret & act on operational profit & sales reports generated through finance & focus on improving under-performing areas Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and to communicate to staff

SOP and Store Standards

Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store) Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly Oversee cash transaction entry and management (petty cash, pos cash elements, change floats) Regularly audit own store administration and resolve any issues Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store. Monitor and handle customer complaints and take corrective action in line with Company policy Maintain high standards of visual appearance throughout the store including all non-retail areas Maintain window and in-store displays to a high standard in line with merchandising guidelines Prepare and review store reports on sales, commercial profit and stock ageing Execute price revisions within the store Maintain a high level of store health and security for company assets, cash, stock and customer property Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters

People Management

Ensure store expectations and priorities are communicated to staff Review and provide regular feedback on staff's performance against expectations Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses Support induction of new recruits through buddy system Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution Oversee staff development and drive motivation levels of the store associates Ensure effective resource planning and succession planning

Good Knowledge of retail processes and retail industry


Good Knowledge of Merchandising, Stock Management and Inventory processes


Result orientation


Teamwork & collaboration


Communication skills


Proactiveness and flexibility


Leadership skills


Coaching and Mentoring skills


Customer service orientation



Graduate or Post Graduate



Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.


Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.


We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.



Home Box is a one-stop shop offering smart furniture and furnishings for everyday living, at affordable prices. Launched in 2013, Home Box is one of the Landmark Group's fastest growing concepts with 51 stores across KSA, UAE, Bahrain and Qatar. With an extensive offering of great quality products, Home Box makes customers feel at home with its good, honest prices and friendly, helpful service.

Through Home Box, the Group aims to provide customers with tasteful yet affordable home furnishing solutions that promises to transform your space with our bold textures and exquisite decor that make every occasion memorable with a commitment to be the heart of your home, offering an exceptional, cost-effective shopping journey. Known for its modern designs and high quality, Home Box is celebrated for shaping contemporary lifestyles with curated collections that combine aesthetic appeal and the latest trends at affordable prices.

"At Home Box, we continually research market trends to create products that fulfil our customers' needs. Our goal is to fill the market gap for fashionable, contemporary home essentials at affordable prices. We are committed to enhancing the customer experience through innovative approaches, as exemplified by our new store concept, which elevates economical home shopping and promises 'Always more in the box' for our customers," stated Ajay Antal, CEO of Home Box.

8,000+ Products offering amazing quality and prices.

50+ Stores helping millions of satisfied customers.

4 Countries where we've made our mark in 3 years.

1000+ Emp.dedicated to great service.