Job Description

Position Objective
The job holder will be responsible for maximizing sales through exceptional customer service.
Key Responsibilities: -
Customer Service
Responsible for greeting and meeting all customers promptly and politely as they enter the store
Provide customer satisfaction by delivering exceptional customer service
Guide customers throughout the store or to the specific area the customer requests
Develop a clear understanding of all departments, products, make, features and after sales service
Effectively deal with customer queries and complaints
Follow procedures for dealing with specific customer orders.
Ensure confidentiality with respect to Landmark retail/store sales information.
Store Merchandise / Merchandising
Maintain a detailed knowledge of the merchandise/ products stocked in the store
Provide information about the customers (likes, dislikes, and opinions) to the dept in charge
Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store.
Ensure the highest standard of merchandising is maintained in store at all times.
Ensure that all sections are neat & clean. All the items correctly priced
Ensure that the Brand delivers what has been promised to the customer consistently & flawlessly.
Creating the culture of best customer service at the store.
Maximizing sales by promoting the highest standards of customer care.
Shop Keeping and Store Standards
Maximize and contribute to sales within the store through exceptional customer service and retail experience
Ensure awareness and vigilance at all times of security in the store without any negligence
Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
Give accurate and current information about the product for all inquiries
Understand the returns policy and ensure effective implementation
Help store merchandiser and/or store manager in product placement and arrangement
Dress up Mannequins & attend to other visuals
Maintain a clean and well-organized back- stock area and keep the employee break area neat and tidy
Operate as a cashier and be consistently accurate in money handling (in case applicable)
Basic Qualification: -
Graduate / Undergraduate in any discipline
Basic Computer Knowledge (preferable)
1 - 2 year of Experience
Skills & Capabilities: -
Result Orientation
Domain Expertise
Proactive
Flexibility
Interpersonal Skills
Team Player
Customer Focus
Qualifications
-
Primary Location: United Arab Emirates
Job: Retail Operations
Organization: Shoemart UAE
Schedule label /?????? ??????: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/??? ????? ???????: Aug 22, 2022, 9:28:39 AM