Job Description

BASIC INFORMATION

Position Title Sales Associate

Job Family Retail Sales and Operations Function / Department Retail (Store Operations)

POSITION DETAILS

Grade B2 / B3 Reporting To Store Manager

Corporate/Concept/Territory Territory Area Of Operation Bahrain

POSITION OBJECTIVE

The job holder will be responsible for maximizing sales leading to store sales target achievement through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.

DO -- Key Responsibilities

1. Sales and Store Standards · Maximize and contribute to sales within the store through exceptional customer service and retail experience · Ensure all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc) · Ensure all products are price tagged and bar-coded before display · Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized · Ensure awareness and vigilance in the store without any negligence to avoid shop lifting incidents/stock loss. · Ensure the highest standards of grooming etiquettes are maintained in store at all times · Give accurate and current information about the product for all inquiries · Understand and implement effectively all retail SOPs · Maintain a clean and well-organized back- stock area · Operate as a cashier and be consistently accurate in money handling ( in case applicable)

2. Store Merchandise / Merchandising · Maintain a detailed knowledge of the merchandise/ products stocked in the store · Ensure promotions and fast selling lines are featured in the store · Provide information about the customers (likes,dislikes and opinions) to the dept incharge · Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store · Receipt/Dispatch of Physical Stock from warehouse (Process Delivers and Transfers Stock in efficient manner) · Ensure effective implementation of visual merchandising principles within the stores

3. Customer Service · Responsible for actively engaging customers to ascertain the customer need · Assist the customer in purchasing decision through quality service · Guide customers throughout the store or to the specific area the customer requests · Develop a clear understanding of all departments, products, make, features and after sales service · Effectively deal with customer queries and complaints · Follow procedures for dealing with specific customer orders · Ensure confidentiality with respect to Landmark retail/store sales information · Provide information about promotions/events to customers

DISPLAY

QUALIFICATION Basic Qualification / Education / Vocational Training High School Diploma

Advanced Qualification / Certification / Specialist Training Graduate degree in any field

EXPERIENCE Minimum Experience 1-2 years

Specific / Relevant Experience Retail

COMPETENCIES

Skills and Capabilities · Knowledge of retail processes and industry · Communication skills · Interpersonal skills · Proactiveness and flexibility · Customer service orientation · English/local language speaking skills

DELIVER

Perspective Key Result Area (KRA) Measure

Financial Maximise Sales % of customers converted with exceptional customer service/ Accuracy in meeting Sales Target

Loss Prevention Cost of Damage/Loss goods on display

Customer Enhanced store experience Customer Feedback (Scores / No. of Complaints)/ Number of new initiatives or ideas to improve store experience and layout

Increase in customer awareness on products Customer Feedback Score/Mystery Shopping Score

Current Processes (Internal) Adherence to SOPs (Internal to the organization) % deviations from the defined SOPs (Audit score)

100% stock availability Customer Feedback Score % of instances of stock outs in store

"Build" for Future" (Capability) Enhance the technical and behavioural skills and capability Number of training programs attended by self/ % improvement in performance pre and post training session or review to review

.. Schedule: Full-time Shift: Day Job Travel: