Key Responsibilities:
- Manage and supervise a team of stewards, including scheduling, training, and performance evaluations - Ensure that all areas are maintained in a clean and orderly manner - Monitor inventory levels and order necessary supplies to ensure efficient and cost-effective operations - Coordinate with other departments to ensure timely and efficient delivery of guest requests and special orders - Enforce company policies and procedures to maintain high standards of cleanliness and hygiene - Conduct regular inspections to ensure compliance with safety and sanitation regulations - Handle and resolve guest complaints and concerns in a timely and professional manner - Train and mentor new stewards, providing guidance and support to ensure their success in their role - Collaborate with other departments to plan and execute special events and activities on board Qualifications: - Minimum of 2 years of experience in a supervisory role in the hospitality industry - Excellent leadership and communication skills - Strong organizational and time-management abilities - Knowledge of safety and sanitation regulations in the hospitality industry - Ability to work in a fast-paced and dynamic environment - Fluency in English, both written and verbal - Flexibility to work long hours and weekends as needed
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