Job Description

Company Description
At Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 countries worldwide.
Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world.

The Stakeholder Manager for Hard and Soft Facilities Management (FM) services in the public realm is responsible for establishing, maintaining, and enhancing relationships with local government authorities and related stakeholders. The role ensures delivery of high-quality FM services that meet strategic objectives, regulatory standards, and community expectations within the clients public spaces.
Key Responsibilities:
Stakeholder Engagement & Relationship Management:

• Act as the primary point of contact for local authorities, government agencies, and community stakeholders regarding FM services within public spaces.
• Conduct regular meetings, consultations, and presentations to align services with stakeholder expectations and regulations.
• Facilitate communication between FM teams and stakeholders on operational issues, service delivery, and community concerns.

Contract & Service Delivery Oversight:

• Oversee the performance of contractors providing hard and soft FM services, ensuring compliance with contractual obligations and UAE regulations.
• Monitor service quality, safety standards, and regulatory compliance across all public realm assets.
• Implement corrective actions and continuous improvement strategies as needed.

Regulatory & Standards Compliance:

• Ensure all FM activities adhere to local laws, environmental regulations, health and safety standards, and Abu Dhabi Municipality requirements.
• Lead audits and inspections, coordinating necessary corrective measures.

Strategic Planning & Reporting:

• Contribute to strategic planning for public realm improvements related to FM services.
• Prepare reports, updates, and presentations for stakeholders, highlighting service performance, issues, and improvement initiatives.

Community & Public Engagement:

• Support community outreach efforts to promote safe, clean, and sustainable public spaces.
• Address community feedback, concerns, and service requests in coordination with FM teams.

Budget & Contract Management:

• Oversee budgets allocated for FM services, ensuring efficient use of resources.
• Manage contractual negotiations and renewals with service providers, ensuring value for money.

Risk Management & Safety:

• Identify and mitigate operational risks related to FM activities in the public realm.
• Ensure safety protocols are strictly followed by all contractors and staff.

Qualifications

• Bachelor's degree in Facilities Management, Civil Engineering, Environmental Science, or related field.
• Extensive experience in FM services management, particularly in public sector or public realm projects within Abu Dhabi or UAE.
• Strong stakeholder engagement and communication skills in a multicultural environment.
• Strong knowledge of local regulations, safety standards, and environmental policies in Abu Dhabi.
• Proven experience in contract management, service quality assurance, and reporting.
• Leadership and negotiation skills.

Additional Information
Company Vision:
Our vision is to be the leading capital programmes professional service provider operating across property, infrastructure and natural resources.
In 2010 Turner & Townsend began a journey to grow the company on a global scale across our three core sectors. Our vision to excel has seen us climb from 2,500 staff in 63 offices across 28 countries, in 2010, to 6,800 in 110 offices across 45 countries in 2020.
Turner & Townsend recognise the fact that our employees are the key to our future growth. We invest heavily in the training, development and regular appraisal of our people: by managing each employee's career aspirations and by promoting from within at every opportunity, we believe we have created a stimulating, challenging and exciting working environment for our staff.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
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Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.