Job Description

We are seeking an experienced and proactive

Quality Management & Improvement Specialist

to lead and support quality, safety, and regulatory initiatives across our healthcare organization. The ideal candidate will bring prior experience in a healthcare quality leadership role and possess deep knowledge of accreditation and regulatory frameworks.

Key Responsibilities

1. Quality Management & Improvement

Design, implement, and lead quality improvement initiatives aligned with strategic goals. Track and analyze clinical indicators, patient satisfaction scores, and process performance metrics. Identify gaps and implement evidence-based, sustainable improvements. Evaluate the effectiveness of quality initiatives and provide actionable feedback.

2. Regulatory Compliance

Ensure compliance with relevant standards (DOH, TASNEEF, JCI, ACHC, ADHICS, DAMAN, etc.). Develop, review, and update policies and procedures in line with regulatory requirements. Lead and support audits, licensing inspections, surveys, and accreditation reviews. Participate in regulatory visits and ensure timely closure of findings and recommendations.

3. Patient Safety

Oversee the incident reporting system and facilitate Root Cause Analysis (RCA). Implement corrective and preventive actions (CAPA) for adverse events. Promote a culture of safety, accountability, and continuous learning. Collaborate with teams to identify and mitigate clinical and operational risks.

4. Training & Development

Organize and deliver internal training sessions on quality, patient safety, and regulatory compliance. Support departments in building internal capacity and awareness in quality management. Encourage knowledge sharing and continuous professional development.

Key Performance Indicators (KPIs)

Timely and accurate submission of clinical indicators Measurable improvement in patient outcomes and satisfaction Successful regulatory and accreditation audits with minimal findings Staff engagement and participation in training programs Tangible improvements in organizational KPIs related to quality and efficiency

Qualifications & Experience

Education:

Bachelor's degree in Public Health, Healthcare Administration, or a related field (required) Master's degree in Healthcare Management, Quality, or related discipline (preferred)

Certifications:

Certification in Healthcare Quality (e.g., CPHQ) and Patient Safety (preferred)

Experience:

Minimum 5 years of experience in healthcare quality and patient safety Proven track record in managing audits and regulatory inspections Strong understanding of local and international regulatory standards (DOH, TASNEEF, JCI, ACHC, ADHICS, DAMAN, etc.)

Compensation & Benefits

Salary:

To be discussed during the interview

Benefits:

As per UAE Labor Law, including health insurance, annual leave, and other statutory entitlements
Job Type: Full-time