The company provides free shared bachelor accommodation and transportation.
The candidate should have hands on experience and good knowledge of Sales performance, service quality and Team Management & Efficiency Metrics such as Conversion Rate, Pipeline Velocity, First Contact Resolution, Average Handle Time, and Employee Engagement/Satisfaction.
Job Purpose:
Client Management -
To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.
Customer Relationship
- To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.
Customer Retention
- Solve customers' issues related to orders, pick-up, delivery, and quality.
Job Types: Full-time, Permanent
Pay: AED4,000.00 - AED5,000.00 per month
Application Question(s):
Do you have hands on experience and good knowledge of Sales performance, service quality and Team Management & Efficiency Metrics?
Experience:
Customer Support or Telesale: 8 years (Required)
Language:
* Tamil (Required)
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