Job Description

About the job Sr. Manager, Data Analytics & CVM

Purpose of the job

Orange Egypt is on a mission to unlock the full potential of its data and AI capabilities to drive customer-centric innovation, business growth, and operational efficiency. We are looking for a highly skilled and visionary

Senior Manager Data Analytics & CVM

to join our team. The ideal candidate will be a strategic thinker with strong hands-on analytical capabilities, experienced in both advanced data analytics and customer value management. This hybrid role bridges data science with commercial impact transforming insights into revenue-generating actions across the customer lifecycle.

Duties and responsibilities

1. Analytics Leadership

Lead the data analytics team in developing and delivering dashboards and analytical reports for various stakeholders across Orange Egyptincluding Finance, Customer Service, B2B, Marketing, and other functional teams. Ensure dashboards are optimized for performance, usability, and relevance, leveraging the most suitable platforms (e.g., BI tools, embedded analytics, real-time interfaces). Maintain a critical eye on all analytics output, challenging inconsistencies, validating insights, and ensuring business alignment. Define and drive the analytics roadmap to support CVM strategies, churn prevention, ARPU uplift, and customer lifetime value (CLTV) growth. Oversee the design of experiments, predictive models, and customer scoring frameworks to support both real-time decision-making and strategic planning. Develop and monitor KPIs that measure the performance of CVM programs and broader business initiatives.

2. CVM Strategy & Execution

Co-own the CVM strategy with Marketing and Commercial teams, translating data-driven insights into segmented offers and Next Best Actions. Collaborate with product, pricing, and campaign teams to define customer segments, targeting logic, and performance dashboards. Lead the analytical design and continuous optimization of CVM campaigns across acquisition, retention, upsell, cross-sell, and win-back journeys. Provide input and co-design the autonomous AI-driven CVM engines and decision orchestration logic.

3. Platform & Capability Building

Work closely with the Data & AI Platform team to ensure analytics tools, models, and data pipelines are aligned with business needs. Promote a data-driven culture across all business team especially CVM and marketing, championing self-service analytics and data literacy. Collaborate on the development and adoption of AI models integrated with Orange Egypts on-premises data lakehouse platform.

Job specification

Education





Bachelors or Masters degree in Computer Science, Software Engineering, Information Systems, or related field





Experience

7+ years of experience in data analytics, with at least 3 years in a CVM-related function in telecom or a similar industry.

Strong command of SQL and data wrangling. Familiarity with Python/R, dashboards (Power BI/Tableau), and statistical modeling.

Deep understanding of telecom KPIs, customer lifecycle management, and campaign economics.

Experience working with on-premise data platforms and/or real-time analytics architectures is a strong plus.

Business acumen, storytelling ability, and stakeholder management skills are essential.

Skills and Abilities

Strategic and analytical mindset Commercial orientation and results focus Excellent communication and influence skills Agility in cross-functional environments Leadership and people development * Fluent in English; French is a plus