Job Description

• Oversees, assists and manages the handling of - clients' and prospective clients' inquiries - via phone, email or mail - with an emphasize on timing and quality;
• Monitors, assists and manages the renewal schedule of visa and substantiation of Clients at least three months in advance
• Assists in managing the processing and renewal of UAE residence visas and substantiation for clients (investor, dependents and employees);
• Prepares and oversees the preparation/issuance of extracts, certificates and other documents, and their notarization, legalization, super legalization and certified translation
• Oversees the liaising by the members of the designated team with representatives of the finance unit in respect to issuance and amendments of pro forma invoices, payment monitoring, reminders etc.
• Ensures the accurate and immediate update of the database/checklist of companies / clients of information with the structuring officer.
• Monitors labour and immigration rules and advises clients accordingly
• Any other tasks assigned by the PCS Manager
• Have a strong understanding of incorporation and legal structuring for all UAE jurisdictions.
• Drafts quotes and proposals for client's and prospective client's inquiries;
• Follows up on the quotes, close out sales cycle, and cross sell platform of services.
• Meets with prospective and existing Clients as needed, as well as complete KYC form during client meetings.
• Undertakes due diligence on new and existing files prior to onboarding, and pass the file to the Execution team. Concurrently, liaises directly with the Compliance Manager/Officer as needed (e.g. matters requiring enhanced due diligence).
• Monitors and manages the renewal schedule of companies and use renewals as a means to understand client needs, and cross sell our platform of services.
• Ensures the conduct of compliance review or regular corporate health check on companies to be incorporated, renewed, amended or closed (Corporate health check involves ensuring that a company's registration is valid, all statutory requirements are met and corporate documents are e.g. registers are up to date and consistent)
• Creates, validates, classifies and update templates of responses, procedure summaries, fact sheets, newsletters etc.
• Sends bulletin periodically to clients regarding new regulations or requirements implemented by the authorities.
• Produces and maintains daily/weekly/monthly/quarterly (or as needed) reports and information reports, for use by management and/or to facilitate monitoring of recurrent tasks