Job Description

Company Description
SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it's avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals - you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

As a Specialty Waiter/Waitress at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will deliver an exceptional dining experience in the hotel's specialty outlets. You will ensure high standards of service, attentiveness, and presentation while reflecting the bold, playful, and stylish identity of the SO/ brand.
Key Responsibilities:

• Provide personalized and professional service to guests in specialty dining outlets, anticipating needs and ensuring satisfaction.
• Present menus, explain daily specials, and provide recommendations based on guest preferences.
• Take and deliver orders accurately, ensuring special requests, allergies, and dietary requirements are communicated to the kitchen.
• Serve food and beverages with attention to presentation, timing, and guest experience.
• Assist in maintaining the cleanliness, organization, and presentation of the dining area, service stations, and tables.
• Monitor guest satisfaction, handling inquiries or complaints promptly and escalating to management when necessary.
• Upsell and promote specialty menu items, beverages, and hotel offerings to enhance the guest experience and revenue.
• Collaborate with the kitchen and bar teams to ensure seamless service and timely delivery of orders.
• Follow health, safety, hygiene, and responsible service guidelines at all times.
• Support training and mentoring of junior waitstaff, sharing knowledge of service techniques and outlet standards.
• Maintain knowledge of menu items, preparation methods, and beverage pairings to inform guests and enhance their experience.
• Represent the SO/ brand through professional appearance, confident demeanor, and engaging service style.

Qualifications

• Previous experience as a waiter/waitress or specialty outlet service staff in luxury hotels, resorts, or fine dining restaurants.
• Strong guest service orientation with excellent interpersonal and communication skills.
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining attention to detail.
• Knowledge of food and beverage service standards, wine and beverage pairing, and etiquette.
• Ability to handle guest complaints and special requests with professionalism and tact.
• Team-oriented mindset, able to collaborate with colleagues and support outlet operations.
• Professional appearance, confident presence, and alignment with the SO/ brand style.
• Fluency in English required; additional languages are an advantage.

Additional Information
What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

Skills Required