Company Description

Now it\'s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We\'re looking for the brightest and best to help us reach our goals and we\'ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.



JOB PURPOSE:

• To be part of a team, performing processing activities
• To follow the Standard Operating Procedures (SOP\'s) for the assigned role
• To assist the Team leader in all activities required to ensure the Service Delivery processing activities of the team are completed within the Service Limit Agreements (SLA\'s) for the activity in terms of Turnaround Times (TAT) Volume and Quality.
• Assist Team Leader in mentoring and guiding Officers in the Team.
• Assist the Team leader in solving day-to-day problems and the implementation of continuous improvement project across the Team.

Job Context:

SERVICE:

• Carry out the functions with full integrity to ensure that all requests received are attended promptly, efficiently, and there is no breach of service agreements.
• Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels.
• Establish effective / efficient communications with internal / external communications
• Carried Out all types of Wholesale activity as per approved service level arrangements.
• Ensure that all documents received from Client Services/ Onboarding are reviewed / validated before any action within the agreed TAT.
• Accepts additional work as and when assigned by the Management to avoid any service interruption
• Review and process account maintenance of Wholesale accounts.
• Ensure that all the activities of the unit is in line with Bank policy, procedure, legal and regulatory requirements.
• Update the status and reason for rejection if any in by email/Workflow system.
• Reconcile the daily transactions against daily report and send it to Infofort ( EDMS )
• Retrieve Documents through EDMS for investigation.
• Handling of dormant account
• Closing of accounts

RISK

• Manage the workflow on a day-to-day basis without compromising on the risk and service.
• Ensure escalation of any identified risk, suggest, and implement mitigating actions and controls to safeguard the Bank interest.
• Ensure timely and effective communication is maintained with internal as well as external customers taking utmost care in protecting the reputation of the bank.
• Identify risk based on analysis and nature of issues and inquiries arising repeatedly.
• Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team defining the mitigating factors /additional controls.

PEOPLE

• Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
• Review periodically the sub-ordinates job functions and ensure that all staff within the unit is fully aware of all the process, which would facilitate job rotation.
• Adhere to your individual duties and responsibilities and support the team-mates to deliver service excellence
• Ensure all sub-ordinates are able to deliver the tasks assigned including on the job, technical & soft skill training and development.

BUSINESS EFFICIENCY

• Provide improvement suggestion to Section Head / Department Head to enhance operational quality and efficiency in our work resulting in best customer services.

Qualifications

QUALIFICATIONS & EXPERIENCE:

• Bachelor\'s degree in Business Administration or related discipline
• Minimum 2-4 years\' experience Accounting/Banking Operations (Account Services) experience is preferred

First Abu Dhabi Bank