Job Description

JOB PURPOSE: Responsible for the quality, health, growth, and profitability of the company's relationships with its clients by ensuring that our services are delivered in alignment with that client's objectives and key strategies, where success is measured in client satisfaction, retention, growth, and profitability. Responsible for knowing the client's objectives, key strategies, and leaders and stakeholders. Collaborate with client's stakeholders in the successful execution of marketing-related strategies, programs, and initiatives. KEY ACCOUNTABILITIES: Lead the achievement of revenue and profitability goals within appropriate client relationships Continually demonstrate value to clients to ensure client satisfaction and retention Contribute to the development, design, and delivery of cohesive customer strategic relations strategy in line with ADNOC L&S growth strategy and plans. Contribute to develop and implement customers engagement policies and procedures with ADNOC L&S group companies' stakeholders, international customers, regional players, competitors, visiting delegations, etc. Contribute to the development and implementation of SRM tools to manage and track external stakeholder's engagement activities Generic Accountabilities Supervision Plan, supervise and coordinate all activities in the assigned area to meet functional objectives. Train and develop the assigned staff on relevant skills to enable them to become proficient on the job and deliver the respective Team objectives. Budgets Provide input for preparation of the Department/ Team budgets and assist in the implementation of the approved Budget and work plans to deliver Team objectives. Investigate and highlight any significant variances to support effective performance and cost control. Policies, Systems, Processes & Procedures Implement approved Department / Team policies, processes, systems, standards, and procedures to support execution of the Department / Team's work programs in line with Company and International standards. Comply with all applicable legislation and legal regulations. Performance Management Contribute to the achievement of the approved Performance Objectives for the Department / Team in line with the Company Performance framework. QUALIFICATIONS, EXPERIENCE, KNOWLEDGE & SKILLS: Minimum Qualification BSc/BA Degree Professional certification in Change Management or Industrial Organizational Psychology Minimum Experience & Knowledge & Skills 8 years of experience in change management processes and procedures to support business process transformation and/or systems implementations, within a large industrial organization, preferably in the Oil and Gas.