Job Description

Schedule: Full-time Job Summary To carry out Account Maintenance, Settlements, Corporate Actions and Fund Services activities in line with laid down procedures and all regulatory requirements. Provide quality client service, respond to client queries promptly. Ensure accuracy and completeness of Account Maintenance, Settlement, Corporate Action processing and Fund Services. Carry out Funds onboarding related matters and initial launch of the funds by the Client and support in all the activities to cover Fund Accounting, Transfer Agency, and Compliance Monitoring. Responsibilities Strategy Ensure processes performed either onshore or offshore meet the minimum standards and meet or exceed client expectations/ SLA's Assist the Country Head of FMO to provide governance over the service provided by outsource partners and take ultimate responsibility for the level of service provided To work closely with other colleagues and stakeholders to ensure that the services delivered by various operational platforms are of top quality and that client needs are being attended to according to our service level agreements. To ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed Business Manage day-to-day operations to align to the business strategy and priorities, monitoring service management and operational risk. Driving end-to-end assigned activities in line with established service standards. Driving cost and processing efficiency in the delivery of services by taking initiatives and share A3s for efficiencies. Ensuring compliance with all Group and Country policies, Code of Conduct and consistency in execution, and to ensure that statutory regulations and laws as a corporate body are met and satisfied. Management of Risk effectively, including identification, communication and remediation of risks to the relevant forums Processes To ensure all settlement for the day has been completed and follow-up with GBS team for any issues. Corporate Actions both voluntary and involuntary, follow-up, execution and reporting. Process all transactions in Oman Exchange with timely and accurate manner as per requirements. Managed failed trades to avoid losses through buy-ins and ensure clients' funding are received as per instructions in timely and accurate manner. Perform timely reporting to Treasury for all FX and positions. Strictly follow the Operating Procedures and other exchange control manual for areas relating Operations. Handles additional assignments in the unit given by the line manager. Assist the Manager in preparation of required reporting. To ensure NAV accuracy and completeness for funds onboarded by Securities Services. Timely response to Fund Managers over NAV reconciliation and subscription/redemption related issues. Handle subscription / redemption applications received from Fund Manager /Distributor/ investors. Process all transactions on behalf of the fund as agreed with Client To ensure monitoring Compliance Report for any breaches and report according to the laid down procedure. People & Talent Ensure the provision of ongoing training and development; ensure suitably skilled and qualified for their roles to mitigate any risks. Risk Management Participate and contribute to the effective operation of Country in managing Operational Risks Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Country. Demonstrate awareness and understanding of the main risks facing the Group and ensure reasonable steps are implemented in managing these risks. Ensure that risks are identified, assessed and managed (including escalation and mitigation) in line with the Banks policies. Ensure identified control testing defects are resolved, including identification of root causes and any associated process changes required to minimize the probability of process failures Ensure operational incidents (losses or near misses) are logged in accordance with relevant polices. Ensure root causes reports relating to operational incidents are completed in line with the Banks policies including meeting of all reporting time lines. This includes the implementation of any appropriate process and control changes to minimize the probability of a re-occurrence Governance Oversight over Financial Markets Operations in country Ensuring sustainable level of control is applied to daily processes in the hub to confirm minimal risk to the firm (by monitoring escalations) Define and review departmental performance metrics for local and hubbed process Carry out daily and/or monthly reviews of service provided and performance at hubbed Review trend analysis of performance benchmark standards (straight through processing attainment, query attainment, query resolution turnaround times etc) with hub. External and Internal audit management Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Securities Services Operations to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets Operations Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Internal Stakeholders: Financial Market Treasury Department Cash Management Unit Account Opening Unit Global Business Service (GBS) All Functions for Financing & Securities Services as well as Funds & Fiduciary Services External Stakeholders: Local exchange, depository, regulators Other Responsibilities Perform all the task assigned by the Line Manager / Senior Manager(s) Our Ideal Candidate Market Knowledge: Understanding of Fiduciary and Fund Services processes and key associated market risks Understanding of Custody and Clearing processes and key associated market risks Proven track record to quickly get up to speed on new areas, concepts and products Business Strategy and Model: Awareness and understanding of the firm's business strategy and model appropriate to the role Track record in delivering continuous improvement Risk Management and Control: The ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them Governance, Oversight and Controls: The ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas Market Knowledge: Understanding of Fiduciary and Fund Services processes and key associated market risks Understanding of Custody and Clearing processes and key associated market risks Proven track record to quickly get up to speed on new areas, concepts and products Business Strategy and Model: Awareness and understanding of the firm's business strategy and model appropriate to the role Track record in delivering continuous improvement Risk Management and Control: The ability to identify, assess, monitor, control and mitigate risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them Governance, Oversight and Controls: The ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these area Skills and Competencies Quick Learner and enthusiastic with learning curve Good Communication Skills (Written and Verbal) Can take initiative to enhance process efficiency Eager to learn new things & products Role Specific Technical Competencies Manage Conduct Manage Risk Manage Stakeholders (Internal & External) Service Delivery & Operations Business Governance & Support

About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website