Job Description

Company Description
talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience--fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

As a Specialist, Rider Wellbeing, you design, govern, and scale a holistic wellbeing system so riders are mentally, physically, and financially fit to perform--safely and sustainably. You'll turn data and field insight into practical standards, training, campaigns, and fixes that stick across all emirates. The role is field-first, cross-functional, and outcomes-driven, reporting to the Sr. Specialist, Rider Wellbeing while partnering tightly with Safety, Onboarding, and Quality & Engagement.
What's On Your Plate?

• Set and update the Rider Wellbeing Framework across safety, physical health, mental health, and earnings support.
• Convert standards into SOPs, checklists, toolkits, and playbooks, then audit for adoption and close gaps.
• Lead in the analysis of data related to rider safety, implementing country-wide action plans based on industry research, rider feedback, and accident/incident investigations.
• Own the Wellbeing Dashboard, weekly insight packs, and the lessons-learned library that updates SOPs.
• Align 3PLs on compliance evidence and incentives, and escalate structural risks early.
• Keeping up to date with local safety regulations & practices.

Qualifications
What Did We Order?

• 2 years in HSE/Wellbeing within logistics, mobility, or field operations, with a clear delivery track record.
• Strong root-cause, programme design, and change-management skills; confident coaching on the floor.
• Data fluency in Sheets/Excel and BI tools; familiarity with incident systems or telematics is a plus.
• Certifications valued: NEBOSH/IOSH, First Aid, MHFA, defensive-riding/driver training.
• Excellent English; Arabic/Urdu/Hindi a plus
• Field-first mindset, prevention-obsessed, calm under pressure, and relentless on follow-through.
• Ability to engage, collaborate and negotiate with both internal and external stakeholders
• Self-motivated and curious, with a passion for researching industry practices and going beyond the call of duty to impact rider wellbeing and happiness positively.

Skills Required