Job Description

StrategicLead the execution of HR service frameworks that align with KHDA's strategic vision and Dubai Government HR standards. Ensure that payroll, benefits, and pension administration meet the highest levels of accuracy, timeliness, and compliance. Act as a custodian of employee data integrity within GRP and other government platforms, ensuring governance and accountability. Drive employee happiness initiatives by managing recognition systems (Happiness Box) and ensuring transparency and fairness. Serve as KHDA's liaison with external government stakeholders (DGHR, Dubai Digital Authority, DOF, DHA, etc.) to ensure seamless coordination on HR service requirements. Contribute insights and recommendations for HR policy enhancements, automation opportunities, and service excellence improvements. Monitor risks related to HR services and propose mitigation strategies to safeguard compliance and reputation.

Operational

Core HR Services

Lead end-to-end administration of health insurance, ensuring full coverage, timely processing, and support for employees and dependents. Manage and issue HR letters and official certificates with accuracy and service excellence. Oversee HR mailbox operations, ensuring timely and professional responses. Conduct security checks for new hires and renewals, coordinating approvals with concerned authorities. Ensure accurate payroll processing, pension calculations, and DEWS saving scheme administration. Perform data governance and validation of all HR entries in the GRP system, ensuring alignment with official records. Lead the review of payroll data and reports in collaboration with the Finance Department. Prepare and draft HR resolutions and approvals for leadership endorsement.

Specialized HR System & Compliance

Own the management of GRP responsibilities (adding, revoking, controlling user access) to safeguard system compliance. Administer the GRP attendance system, ensuring compliance with Dubai Government policies and resolution of exceptions. Manage call tickets with Dubai Digital Authority (DDA) to ensure timely resolution of system issues. Generate, analyze, and maintain HR reports, dashboards, and KPIs for leadership review. Support internal and external HR audits by providing accurate documentation and process evidence.

Employee Happiness & Collaboration

Oversee the KHDA Happiness Box program, ensuring equity, motivation, and alignment with KHDA values. Act as a primary point of contact for employee engagement initiatives related to HR services. Collaborate with Asset Management to streamline employee services (access cards, ID renewals, office allocations). Work closely with the Finance Department on payroll reconciliations, variance analysis, and compliance with financial governance. Provide HR service input for organizational projects and transformation initiatives.

Additional Responsibilities

Mentor and support junior colleagues in understanding HR service policies and systems. Participate in HR service innovation projects (automation, digital HR, process reengineering). Ensure confidentiality and data protection in all HR service activities. Serve as an HR services subject-matter advisor to employees and managers.

Qualifications

Bachelor's Degree in Human Resources, Business Administration, or related field. UAE Nationals (Emiratization priority).

4-6 years handling HR operations (payroll, benefits, GRP, compliance).