Job Description

Company Description
Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.

JOB PURPOSE:
The job-holder is responsible for authorizing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank's / Regulator Compliance standards. S/he is expected to support the unit in

• Ensuring efficient error free authorization of transactions with strict compliance to policies and within the agreed SLAs.
• To minimize operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions.
• Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.
• Performing monthly reconciliations and follow-ups on outstanding.
• Undertaking all daily-processing activities related to a particular product or sub function in COPS.
• To assist departments by providing appropriate delivery and support functions.
• To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records.
• To participate actively in the various initiatives within section / unit / COPS and the Bank as and when required.
• To engage on any other activity, falling within pretext of Authorizer.
• Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable.
• Maintaining the highest level of internal and external customer satisfaction standards.

Job Context (Specific Accountabilities)

• Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error
• Target zero complaints, minimum 95 % adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey.
• Nil unauthorized breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORC
• Nil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).
• NIL critical findings in regulatory /external/internal audits.
• No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implemented
• Work with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit.
• Pursue opportunities for enhancing operational efficiencies along with adequate monitoring
• Ensure excellent housekeeping standards at all times
• Support multi desks and multi functions within the department.

Qualifications
Minimum Qualification

• Bachelor's degree

Minimum Experience

• 5 years' relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing managerial responsibilities in the payment function.

Skills Required