TODAY, YOU\xe2\x80\x99RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.

TOMORROW, YOU\xe2\x80\x99RE SHAPING THE WAY THE WORLD WORKS.

At DHL, people mean the world to us. That\xe2\x80\x99s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

DHL\xe2\x80\x99s Customer Solutions & Innovations (CSI), one of the business units of DHL, is a globally dedicated organization which simplifies the DHL customer experience by providing a single customer interface and developing innovative industry-tailored solutions for DHL\xe2\x80\x99s largest global customers. Come discover the unique, international spirit of DHL where your commitment is recognized and rewarded

Job Purpose:

Transform the Innovation Center into an inspiring customer engagement platform by ensuring a successful, seamless, and consistent end-to-end visitor experience delivering high-class customer engagement events, workshops, meetings and the like - virtual and in-person. In addition, the role aims to provide consistent and up-to-date documentation of internal and external services, e.g. events brochure, catering catalogue, etc.

Responsibilities include to handle all innovation center bookings end-to-end based on standardized processes, strong stakeholder alignment, high data quality, and reporting, manage various stakeholders, track event budgets/approvals, be responsible for mid-sized events and act as onsite point of contact.

Activities span across the execution of day-to-day event logistics and operations, the general support of major innovation events, and the delivery of selected workstreams within these.

Principal Accountabilities:

Day-to-Day Event request & handling

• Handle booking requests and detail booking information of all customer engagements in the centralized event/booking tool Skedulo
• Responsible for timely and efficient respond to event requests from internal DPDHL teams and visiting delegations
• Manage and deliver standard event formats or smaller events with high-quality service delivery to internal and external audiences
• Prepare weekly event meeting by collecting all event information from central booking tool, validate open questions with team
• Deliver timely information of all relevant parties on upcoming events and keep overview for operations team up to date at all times.
• Reach out to stakeholders for scoping calls for midsized events
• Coordinate with team-members to determine who should lead the content of the event or engagement.
• Reach out to various vendors for event quotes, negotiate prices, obtain necessary approvals
• Track budget

Management of Events

• Support execution of (innovation) events in the innovation center or virtual; steer efforts, vendors and internal parties
• Support management of events, end-to-end, or own selected work streams within a larger project organization
• Handle catering (Food & Beverage) management based on requirements, steer implementation

Overall Event Operations

• Support preparation and initiation of registration management including communications plan for customers, internals and vendors
• Document branding and collateral needs, work with graphic support & agencies on developing and printing relevant material
• Have oversite on vendor arrival and setup times and manage activities.
• Create timelines as needed for vendor set up
• Quality check each vendor set up and request changes as needed

Building and Enhancing Event Mgt Function, Processes and Tools

• Leverage best practices and resources-
• Provide continuity in terms of customer experience and quality across all events. Provide value and cost savings while utilizing the best quality and type of production elements
• Maintain and uphold DHL reputation and expectations

Strive for event optimization

• Regular update catering catalog & event brochure
• Gather knowledge and be an expert on tools for virtual formats
• Development & regular updates of SOPs

Knowledge, Skills and Experience:

• Bachelor or certified education in customer service, travel & entertainment, event management with 4+ years of experience
• More than 2 years of experience in customer-facing (hospitality) services
• Preference given to those with conference background
• Strong customer focus and service orientation
• Strong organizational skills and meticulous
• Result-driven attitude
• Strong communicator and relationship builder
• Strong team player and \xe2\x80\x9chands-on\xe2\x80\x9d approach
• Strong Microsoft office skills
• Fluency in English and Arabic, knowledge of French an advantage
• Track record of remaining calm under pressure in high profile events a plus.

Your contact:

Felix Meyer will be happy to answer your questions via mail:

Interested in this responsible position with its varied tasks? Please click on \xe2\x80\x9cApply Here\xe2\x80\x9d and send us your complete application, including a cover letter, CV, references, your desired salary and your earliest possible starting date. You can find further information at dpdhl.jobs.

We are looking forward to your application.

CONNECTING PEOPLE. IMPROVING LIVES.

DHL