Job Details
Evaluate Existing Business Processes & propose Process Improvements
Creates processes and integrates voice of the customer insights into cross-functional action plans.
Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues
Formulate & manage end to end process for all customer communication
Frameworks, Boundaries, & Decision Making Authority
Process excellence
Customer experience
Qualifications
QUALIFICATIONS & EXPERIENCE:
Graduate with at least 3 years relevant local market knowledge in retail banking product and services
Sound compliance, ops or product or sales governance background
Customer obsessed, change focused pragmatist
Good communication & interpersonal skills
Company Description
FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises. Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates. To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.