A Spa Therapist is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets. What will I be doing? You are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. You will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
Ensure client experience is proficient including bookings, payments, and consultation cards
Interact and communicate effectively with clients, members, team members, guests, and management team
Ensure team works to meeting department sales targets and ensure that sales are recorded accurately Ensure health, safety regulations are complied with and club rules are observed by members, clients and guests
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Comply with hotel security, fire, and health and safety regulations
What are we looking for? To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Experience working in the spa industry
Knows how to use computer
Familiar with Microsoft Office
Relevant qualifications for the role
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Passion for customer service Relevant qualifications
Job Type: Full-time Ability to commute/relocate:
Umm al-Quwain City: Reliably commute or planning to relocate before starting work (Required)
Experience:
receptionist: 1 year (Preferred)
Language:
Arabic (Preferred)
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