Job Description

Scope of Responsibilities

Reporting to the area Manager, the Supervisor will have the following duties and responsibilities*:

Daily Operations Management

Lead and motivate the team to ensure high customer satisfaction by delivering treatments and selling products in compliance with the corporate SOP and procedures. Ensure all treatments are performed in a consistent manner and in the time allocated. Perform professional services according to the company standards with attention to details and in a prompt timely manner. Advise guests of services available and promote retail products to guests with full product knowledge. Participate in the promotion and brand visibility through the proper implementation of the corporate procedures and tools related to merchandising, marketing. Ensure the cleanliness, and maintenance of all equipment of the spas as well as cleaning supplies availability. Ensure the necessary systems and operational processes are in place and continuously improved to ensure a consistently excellent in-store customer experience. Handle the potential claims of the customers in order to bring solutions to every customers to transform a complaint into a satisfied customer.

Team Management

Be an effective role model for the team Encourage teamwork, motivate and engage the team in achieving targets, drive daily briefing. Monitor individual performances and coach the team members individually. Optimize the roster in line with the business activity. Ensure the employees are respecting working hours, breaks, and overtime and warn his/her manager in case of deviance. Ensure a proper coordination between the team and the management team to maintain a good social climate and contribute to a good team cohesion. Ensure the training of the team and the quality of the experience is always at a top level. Raise awareness on the necessity of new training and perform internal audits of the shops.

Back Office Management

Ensure the accuracy of the transactions and perform the daily cash management deposit. Participate in the Management meeting and report figures and activity of the shift. Send daily reporting to the top management Ensure the stock management of his/her shop is under control (par-stock follow-up/inventory,...) Monitor the stock management of the spa for retail and consumables, request, collect and stock in accordance to par stocks and inventory SOP.

Skills and Qualities

Customer service oriented Excellent communication Sales and target driven Massage, manicure, or sales knowledge Autonomy Problem solver Adaptability (open-minded) and flexibility Organizing skills and priority management Reliability and accuracy Diplomatic and approachable Team spirit Interpersonal skills

Academic Education & Background

Experiance

:Graduate, 2/3 years experience in team management, and in the wellness or retail industry

Technology & IT

: Outlook, Excel, are a must

Languages

: Fluent English required

Schedule

: working early mornings, late evenings, night, week-ends required
Job Types: Full-time, Permanent

Pay: AED5,000.00 per month

Application Question(s):

What is your current visa status? Are you ok with the salary mentioned? Can you work day and night shifts? How good are you at MS Excel and Reporting? Do you have work experience in Spa or Saloon? Can you join immediately? Do you have work experience as a Supervisor or Shift Leader?
Work Location: In person